Overcoming challenges: An interview with Kim Falgiani

Kim Falgiani, RMR, CRC

Kim Falgiani, RMR, CRC, became a court reporter in 1980 and then became a broadcast captioner in 2002. After some years in broadcast captioning, she went through a series of medical situations, including tendinitis, that derailed her career and nearly ended it. She shared her story of how she overcame these challenges and offered some advice for reporters and captioners to stay at the physical top of their game.

JCR | What challenge have you overcome to be a successful captioner?

FALGIANI | Captioners must overcome many challenges in their careers. Longevity, professional fulfillment, and reasonable compensation are the goals. Everyone wants to be paid what they’re worth.

The obvious answer, which is true for every successful captioner, is the transition into quality realtime writing, staying relevant and updated in the profession, and keeping up with new technology. For me, the most difficult obstacle I had to overcome was tendinitis. Rehabilitation was a long-term process. Ultimately, I had to:

  • complete rehab successfully
  • regain my speed and confidence
  • regain my certifications
  • upgrade my software, paying back
    software support
  • upgrade my computer system and phones
  • renew my referral sources to find jobs as
    an independent contractor

JCR | How did this challenge make captioning difficult for you?

FALGIANI | The solution for tendinitis is rest, so I could no longer write. Recovery time surely varies, but it may stretch into months; it took me 14 months of rehabilitation to recover from bilateral wrist tendinitis, bilateral elbow tendinitis, shoulder tendinitis, adhesive capsulitis, and a strained neck. Within a few months of slowly beginning to write again, as an independent contractor now instead of an employed broadcast captioner, I suffered a dislocated shoulder and spiral-fractured my upper humerus. I chose a nonsurgical route with that break, so the rehab was a bit longer.

JCR | What strategies or changes did you use to overcome this challenge?

FALGIANI | I needed to find a way to stay informed and relevant in the profession. At that point in time, I had 30 years of progressing through our field as an official, freelancer, business owner, and then a broadcast captioner. I looked for a way to offer my skills without writing. I consulted on captioning programs, advisory committees, anything to not lose the “pulse” of the captioning field.

Everything I did while rehabbing led to me becoming a better and more health-conscious writer. I say better writer because I was always very stroke-intensive, so I began to incorporate writing techniques that reduced my stroke counts, better theory, and things like that.

Instead of captioning, or any writing at all, I started looking into how to help educate future court reporters and captioners. Fortunately, I was hired to be part-time adjunct faculty in a court reporting program in my state during healing time. After about another year of rehab, I began to edit realtime files for quarterly financial reports and rebuild some speed and endurance by writing offline files for projects, such as tutorial videos, etc.

Dealing specifically with my injuries, I took the advice and relied upon my doctor’s and physical therapists’ forms of rehab, but I also changed my diet to help keep inflammation away. This included juicing; finding suggested natural remedies, such as ginger, turmeric, and pineapple; and learning what foods are best. I started using wrist supports and support gloves. I avoided heavy lifting; anything that required any movement of my wrists or elbows now was a conscious thought. I paid attention to what foods really did make my fingers or wrists seem achy!

I found better ergonomic setups, such as monitors that didn’t make me tilt my head back but were more at eye level; I tried to be aware of sitting up straight! I switched from a traditional steno machine to the Lightspeed, but I was too far gone with the traditional touch to adjust to that, so the Luminex is what became right for me. The tilt and the touch on that is fantastic — I can position that machine where it is comfortable for me, and I don’t get that familiar wrist pain.

JCR | Did you receive any outside support in overcoming this challenge?
FALGIANI | I went into physical therapy three times a week for well over a year, before having to re-enter therapy just months later after my dislocated shoulder and broken arm.

As mentioned, I was able to become involved in a court reporting and captioning program as adjunct faculty. And the faculty was kind and patient. I had all the years of knowledge in my head, but they had the knowledge about how to help me express that in a classroom format. Kudos to our schools for educating our future writers!

I would love to name colleagues who helped me through this difficult time, but I fear I might miss someone and I don’t want to do that. But to my colleagues who stayed in contact, those who pared down my schedule, or hired me knowing I wouldn’t offer more than a few hours a week and then increasing my hours as I became stronger, I am forever grateful. To our community that helped me transition into remote and on-site CART captioning and internet and online broadcast captioning, I am so happy I found this part of captioning — thank you.

And as always, my husband, John, who has always been my biggest supporter, and our children. Without their support of taking over household chores, cooking, cleaning, listening to my frustrations, encouraging me to persevere, I could have easily faded out of the profession. Thank you for that never-ending support.

JCR | What advice do you have for someone else struggling with this particular challenge?

FALGIANI | Captioning is an investment in your future self, and tendinitis is a possible reality from all those hours at a desk and on a machine, so there are many things:

  • Stay healthy: If you are having pain in your wrists, arms, seek medical advice. Don’t let this get to a point that your career is in jeopardy. Use preventative measures. Learn what sorts of foods have anti-inflammatory properties. Drink plenty of water. Follow a healthy lifestyle.
  • Exercise: With so many hours spent at your desk, you need to be conscious of really stretching, getting up, and moving. Have a daily exercise routine, whether it is walking, yoga, biking.
  • Ergonomics: Assess your workspace ergonomically: the height of your monitors, the chair you sit in, your mouse, and your keyboard.
  • Stay informed and educated: If you must take time off for any sort of recovery, stay informed by reading articles, volunteering your time to our students, joining focus groups or committees, getting involved with the Deaf/hard-of-hearing communities as advocates, etc. Continue to earn your Continuing Education Units to ensure your certifications don’t lapse. (Retraining your mind to take Q&A testimony after strictly captioning can be a task for some reason!) Don’t let the ever-changing technology get ahead of you.
  • Avoid injury: Be smart about your activities, and try to avoid risky behavior.

But mostly, for me, after resuming a captioning schedule, it was more of a reduction in hours and/or the way my hours are spread out. There is always the question of employee vs. independent contractor. Independent contracting is allowing me to control my schedule so it works best for me.

JCR | Do you have anything else you’d like to add?

FALGIANI | Sitting all day can be a health issue, as well as the repetitive motion, so educate yourself on short exercise routines to do at your desk or in your surroundings, or just using a few extra minutes to stand up instead of sitting and waiting, if appropriate. Find your niche with either yoga, stretch bands, walking, something to keep you active. It is really easy to find information on things like one-minute workout routines, or seven 60-second moves, things like that. I haven’t tried a stand-up desk, but I have read that some really love that sort of thing.

When your shift for the day is done, make that stretching, at least, a part of your shutdown routine. And don’t get caught up in one form of captioning. With the forward march of technology, there are so many captioning opportunities. If you are able, keep a variety of jobs in your schedule just to help break up very difficult routines, and try not to work ten-day weeks.

Kim Falgiani, RMR, CRC, is a captioner in Warren, Ohio. She can be reached at kfalgiani@gmail.com.


YOUR HEALTH: The mind, body, and soul connection

By Vicki Akenhead-Ruiz

The reporting profession is all about the “spoken word.” However, as a mental health counselor, I hear the stories of individuals who have struggled with some of life’s most challenging issues and strive to help them find balance and peace in their lives. I wanted to offer some of the ways to tap into that balance in life that is so essential to finding inner peace and joy. Let’s face it: With the deadlines, stressors, and face-paced life, we often neglect the most important component of balance – ourselves. This article will provide what I hope will be meaningful tools and ideas for identifying what balance might look like in your life and how to find that balance in a fast-paced, chaotic life.


Before you can begin to bring balance into your own life, evaluate how you spend your days. I suggest learning to be mindful of each day and each breath. While this seems simple and fairly straightforward, mindfulness is a practice, just like exercise, eating healthy, and relaxing. Being mindful of what we need to do and actually doing it can be two different things. We often race from one task to another, only to realize at the end of the day we took zero time for ourselves.

Being mindful means having a conscious awareness of the moment while paying close attention to your body and what it is saying to you while living that moment. How often do you stop during the day to take a deep breath and just pay attention to what your body is telling you. Is your heart racing? Consider if your chest feels tight; or if your shoulders approach your ears and lead to pain in your neck, back, and shoulders; or if there is numbness in your feet or hands.

Once you notice, take two or three deep breaths in and out. While breathing in, focus on breathing in peace or calm; and while breathing out, focus on releasing anxiety or stress. This is especially helpful when writing for long periods of time in the sitting position.

Mindfulness comes into play in every facet of our lives – being mindful of ourselves, our words, our actions, our surroundings, and – yes — our very lives. It is also a remarkable tool to help us slow down, stop the racing, and enjoy the only thing that is a given in this life — and that is “this moment.” I would challenge each of you to take two or three moments each day to stop long enough to think about your bodies, your breathing, and to acknowledge the beauty of breath. We often forget our breath is the lifeline to not only another moment but, if we are lucky, to another day.

I would also encourage you to research mindfulness and learn all of the ways that you can enhance your life by being more mindful of many other facets of our life: what you eat, how you spend your time, and so on. It is also an amazing tool to evaluate your thoughts and to spend time really focusing on what your brain is telling you about yourself, others, and life.


Mindfulness is an amazing tool to evaluate your thoughts and to spend time really focusing on what your brain is telling you about yourself, others, and life. It allows you to challenge negative thoughts and to reframe those into positive, uplifting words that make for a much peaceful way of thinking and living. The old saying, “You become what you think about” often proves true when you spend time with your thoughts long enough to hear what tape is playing about the days’ events and even yourself.

I am often working with clients who are searching for a passion in life, for something they can do that is meaningful and joyful away from the workplace and outside of their profession. We all know that hobbies and exercise can bring relief and joy when and if we make time for those things to happen. Hobbies can be anything that helps you relax and slow down. Like most things in life, this also takes a commitment of time and often, at the end of a long day, time just runs out. If this is the case, I would suggest that you make time earlier in the day so that you take time for yourself in doing something that helps you relax and is fun. We take time to schedule appointments and make those happen, so set a time for this as an “appointment with self” and make it happen. My most special time is in the very early morning hours of the day, before the dog or my husband even gets up. This is “my time.” I read, meditate, journal, connect with nature by walking in the beautiful mountains of New Mexico, exercise, and have that first cup of coffee in the quiet of my home before the day begins. If you feel like you just don’t have time in your day to slow down and do something you enjoy for at least thirty minutes a day, I would urge you to make adjustments so that it can happen. You deserve it.

Friendships and family are another area that I find so very important to life and having a healthy balance in life. While we often struggle with finding time to spend with friends, I have found they can be a lifeline to emotional health. Like anything else, making time to spend with friends and time to cultivate friendships is something that takes time. But it is time well spent.

Friendships involve laughter and laugher is so healing. If you are not taking time to laugh at least once or twice a day, you need to definitely readjust your schedule. I find special humor in laughing at myself and do that many times a day. I use the words healthy and positive to describe the type of friends I choose because as I get older. I want to be surrounded by like-minded people. This does not mean people just like me, but people who think positively, live positively,  and have courage. I seek out friends who continue to learn and friends who make me laugh. Slow down long enough to reach out, schedule time with a friend, and enjoy it. The rewards are so worth it.

In this same category would be family, of course, and spending time with family is equally as important to finding healthy and positive friends. Our family members are often our friends but can bring a deepness of connection to our lives that cannot be found anywhere else.


Another component of balance involves eating healthy with a focus on brain-healthy foods. We often neglect our brains. We just figure as long as they are working, we are good to go. However, we can focus on ensuring that the foods we eat are healthy and helpful in getting our brains to function at the highest level possible. Spend some time reading and learning about the brain, and you will be amazed at how little we use it.

Of course, eating healthy, in general, ensures a healthier mind and body. This takes planning and restraint, and it can often be hard when our days are so busy. The fuel we feed our minds and bodies directly relates to how we feel and function during the day so the time spent planning what we eat is well worth it.

As I look at ways I have shared that help with balance in life, I am reminded of the importance of prioritizing each day to ensure that we spend time with self. It seems odd that we would need to prioritize and schedule time to enjoy ourselves and our day-to-day lives, but this is precisely what it takes. Beyond prioritizing how to make it happen, it takes a solid commitment to schedule time to be healthy, have fun, and to feel good about each day. It takes planning.

I often tell clients that it is best to start small with changing your priorities and with changing how to spend each day. Start off with a small intention in the morning, and once you have completed that intention, end the day with being grateful for the success. Then start the next day with adding to your intentions and build on each day from there. Eventually, you will find that it gets easier to see how carving time for yourself becomes automatic and very necessary for emotional and physical health.


I have talked about staying healthy emotionally and physically but would be remiss if I were not to mention the importance of feeding your soul. For me, that means finding your spiritual connection with self and our universe. This can happen however you find that connection: through prayer, meditation, yoga, nature, or wherever your connection is to “hope.” Without hope for self, those we love, or, more broadly thinking, those who suffer, I doubt that we could heal from the challenges, losses, and pain that life can bring our way. This can be as simple as stopping several times throughout the day to just be grateful for this life, for our health, our families, our memories, and – yes — for “this moment.” And when we don’t find or make time for ourselves, to be forgiving and kind enough to start over and try again the next day.

Vicki Akenhead-Ruiz, RPR, CMRS (Ret.), is a past president of NCRA. She can be reached at vickifruiz@comcast.net.