Survey says: NCRA 2019 Business Summit inspiring and awesome

Jackie  Burrell, Fort Myers, Fla., Christine Bradshaw, Ocala, Fla., Debbie Dibble, Salt Lake City, Utah, and Dave Wenhold, NCRA Interim Executive Director & CEO at the 2019 Business Summit.

NCRA’s 2019 Business Summit held Feb. 1-3 in San Diego, Calif., attracted more than 170 attendees representing firms of all sizes from across the country and abroad and, as promised, delivered cutting-edge content and valuable takeaways for everyone.

Formerly called the NCRA Firm Owners Executive Conference, this year’s event was positioned to provide new and inspiring sessions designed to deliver the latest in business trends for success.

“The NCRA Business Summit set the stage for an exceptional year ahead!” wrote one attendee in a follow-up survey. “The integration of knowledge, support, and connection was awesome! An investment that will continue to pay dividends in the foreseeable future. Thank you, NCRA.”

Dr. Wendy Patrick leads a session on
“How to Effectively Communicate with Difficult People.”

Highlights of the 2019 Business Summit included ample networking opportunities, a discussion about trends in the industry by a panel of experts, a lesson on how to use storytelling as an influencer, and a keynote session focused on how simple shifts in everyday routines and mindsets can have a positive impact on leadership.

Other sessions included a look at the importance of community engagement and how to deal with difficult people. In addition, attendees watched a special Veterans History Project live interview that captured the story of Rear Adm. Ronne Froman, USN (Ret.) Froman served 31 years in the U.S. Navy and was the first woman to serve as commander of the U.S. Navy Region Southwest, responsible for nearly 90 Navy stations and bases around the world with a $7 billion budget.

The VHP panel included videographer Jennifer Eastman, San Diego, Calif., Jan Ballman, Minneapolis, Minn., Rosalie Kramm, San Diego, Calif., Rear Adm. Ronne Froman, and court reporter Tricia Rosate, San Diego, Calif.

“This year’s event inspired me to continue my leadership training through education,” said Jeri Kusar, RPR, CEO of Kusar Legal Service in Los Angeles, Calif. “It confirmed that my company was on the right path. I left renewed and regenerated with a clearer vision for the future.”

NCRA member Cheryl Mangio, RMR, CRR, CMRA, a freelance court reporter and agency owner from Seattle, Wash., said she found the session “Tough Love Part 2extremely valuable. It was led by past NCRA Director Mike Miller, FAPR, RDR, CRR, a freelance court reporter from Houston, Texas.

“I was really interested in Mike Miller’s talk because he is credible, and he didn’t hold back,” said Mangio. “I knew he would tell it like he sees it. It was awesome! In my opinion, he was right on. Overall, things are changing, and we need to evolve and adapt.”

2019 Business Summit opening reception

“I have always attended [the] Firm Owner’s [conference] and so naturally wanted to attend the Business Summit – I always learn so much and love seeing all of my colleagues who are so dear to me. If you want to feel the pulse of the industry and learn from other firm owners and leaders, you need to attend conferences with like-minded individuals,” she added.

Huseby Announces Acquisitions Across Southeast

In a press release issued Feb. 12, Huseby, based in Charlotte, N.C., announced the acquisitions of Edwards Reporting in Jackson, Miss., King Reporting in Melbourne, Fla., and Ruffin Consulting, in Raleigh/Wilmington, N.C.    

Read more.

Court reporting in Canada much different from U.S.

NCRA member Kim Neeson, FAPR, RPR, CRR, CRC, Toronto, ON, Canada, founder and president of Neesons Court Reporting, is quoted in an article posted Jan. 31 by AdvocateDaily.com about the differences in court reporting between the American and the Canadian court systems.

Read more.

How to start your own Facebook practice group

Daily practice can make a big difference. That’s not new information to any court reporter or captioner. The hard part isn’t knowing you need to practice; it’s making the time to do it.

Some reporters have found that joining a Facebook practice group helps them make it happen. A recent story in the JCR about a group led to others expressing interest in starting groups of their own. Rich Germosen, RMR, CRR, a  freelance court reporter from New Brunswick, N.J., who leads a practice group, has some ideas for people who are starting their own group. Germosen’s group is a 100-day group. Members make a commitment to practice 100 days in a row, although some members have gone on longer.

“I’m not sure what made me pick 100 days, but it’s a nice round number,” he said. “It’s more than 50 days. It seems like it won’t be easy to do, and it’s not. It’s a challenge.”

Kathryn A. Thomas, RDR, CRR, CRC, a captioner from Caseyville, Ill., joined Germosen’s group to help her practice. “I joined after the [2017] Vegas convention, and I’m on my 536th day as we speak,” Thomas said. “I joined because I need increased accountability to keep up my skills. About a month after I joined, I was installed as president of the Illinois Court Reporters Association, and this is a way to ensure my skills don’t degrade amidst all the goings-on of my two-year term. I’m the type that if I go a day without writing something, I can feel it the next day, and my captioning consumers don’t deserve that.”

Start off with a public Facebook group while you attract members. When you have the right number, you can make the group secret. Too many members will make the group unmanageable.

“If I have 200 or 300 folks participating, it would be a full-time job,” Germosen said. “So if you’re looking to build it up, make it public and they will come.”

Germosen says 100 is a good number of members for the group. That’s a small enough number that the moderator can recognize all of the members, and they can be a close-knit group. He was the only moderator for his group for a long time, but he has recently added another person.

Members of the group are promising to practice every day and post about it when they do. The moderators are paying attention to who is practicing and who isn’t.

“We are on the honor system,” Germosen says. “I take their word for it that they say they are on day X. I do audit folks from time to time just to make sure their days are adding up if I notice unusual numbers in their posts. Some folks drop off at day 3. I’ll keep an eye on them and hope they jump into it by week 6 or so before removing them. There is a way to sort the members list by join date. You can scroll that list and see if a member has been silent or hasn’t been posting because it’ll show ‘three recent posts’ or ‘five recent posts.’ This will show next to the member’s name. I look at this and check on folks with no activity to see if they’ve been posting. Then I may remove them if it’s been several weeks.”

Thomas said seeing the practice posts definitely motivates her. “I thought it would be harder to remember to do daily practice, especially over the holidays,” she said. “But when I see group members post their practice on Christmas Day, Thanksgiving, etc., it reminds me.”

Moderators might also want to recognize milestones such as one week, two weeks, 100 days, etc. “I’ll reply with a picture of a funny cartoon on day seven,” Germosen said. “If you’re on day 14, I’ll reply with a pic that says ‘Week 2,’ and same for week three. For day 27, I’ll reply with a Yankees 27 banner. For day 50, you get one of a series of ‘half’ pics; then once you’re on day 90 I’ll post a link to Europe’s ‘The Final Countdown’ song, and then day 100 I’ll post any series of ‘100 Day Club’ pics or banners and put them on ‘the finishers’ list,’ which is a list I have of all finishers going back to 2014 and the date they finished.” 

Germosen said one rule is that everyone needs to be supportive of everyone else in the group. As admin, he likes everyone’s Facebook practice posts and keeps the page free of drama. He said it’s also important for the admin to set the example with practicing. No slacking.

Thomas agrees about the supportive nature of the group, “It’s brought me closer to the individuals in the group itself, and it’s wonderful to celebrate together as they win or qualify for contests around the nation,” she said. “Occasionally someone will recommend a TED talk to the group to practice, and I’ve learned some things through practicing those.”

“What the page does is you see others posting, and you think to yourself that you should be practicing too,” Germosen said. “It’s nice to have a community around you of others doing the same thing you’re doing … trying to improve.”

For three decades, court reporting firm Griffin Group International has played a key role in legal proceedings

Azcentral.com posted an article on Jan. 26 about NCRA members Pam Griffin, RPR, CRR, CRC, and her daughter Danielle and their three-generation-old family business Griffin Group International, based in Phoenix, Ariz.

Read more.

Mike Mobley Reporting celebrates 40 years in business

Mike Mobley Reporting, based in Cincinnati, Ohio,  announced that the firm is celebrating 40 years in business providing court reporting and other legal support services throughout Southwest Ohio and surrounding regions in a press release issued Jan 28.

Read more.

You can effectively communicate with difficult people: Learn how

Dr. Wendy Patrick

Ever wish you could communicate better with challenging individuals? Attend NCRA’s 2019 Business Summit being held Feb. 1-3 in San Diego, Calif., and learn how to effectively communicate with difficult people. Registration is still open online or onsite at the beautiful Manchester Grand Hyatt, which is keeping the special rate room block open until rooms sell out.

Led by Dr. Wendy L. Patrick, this interactive session will teach attendees how to use specific communication techniques designed to communicate with challenging individuals in order to enhance your ability to effectively converse with a wide variety of difficult people.  

Patrick is a career trial attorney and has been recognized by her peers as one of the 2015 Top Ten Criminal Attorneys in San Diego by the San Diego Daily Transcript. She was also named the 2014 Public Lawyer of the Year by the California State Bar Public Law Section. Her legal experience includes having completed more than 160 trials ranging from hate crimes to domestic violence to first-degree murder. She is also a faculty member at San Diego State University where she teaches upper division business ethics in the Management Department of the College of Business Administration, both on campus and abroad.

According to Patrick, when you understand your audience, you are better able to understand their basic needs and communication style, which will maximize the productivity of your communication, business or social.  In her session, attendees will learn how altering the way you perceive and respond to temperament and behavior can aid you in accommodating the most challenging personalities.  During her presentation, Patrick will apply the techniques and methods discussed in two of her books, Reading People and Red Flags, to the art of communicating with difficult people in a variety of settings in order to maximize successful communication.

See who else is joining you at the 2019 Business Summit

While at the NCRA Business Summit, don’t miss the chance to rub shoulders with representatives from sponsors of the event, including: Elite Reporting; Esquire (Super Bowl Party Sponsor); Translation by Design; Remote Counsel; Global Interpreting Network; Mercer; YesLaw; LitUp; Thomson Reuters; NCRF; and Veritext (Opening Reception Sponsor).

NCRA is so excited about this year’s slate of cutting-edge sessions that it is not raising the price of onsite registration. In addition, the host hotel, the beautiful Manchester Grand Hyatt, is keeping the special rate room block open until rooms sell out.

Don’t miss this special offer to attend the one-of-a-kind event designed to help you boost your business. Register today.

Check out some of the other cutting-edge sessions planned

Understanding common issues all business owners face

Join a panel of experts representing a cross section of leaders from the court reporting and captioning professions. Whether you are a firm of 1 person or 1,000, the challenges and opportunities you face are likely shared with others in the industry. This panel discussion will touch on many of the issues faced by businesses throughout the industry, regardless of size. Topics to be discussed will include working with millennial reporters and lawyers, managing generational differences in your workforce, the ways various systems and technologies can streamline your production, common HR issues, the pros and cons of succession planning, protecting your website and data, how to identify great talent, and more. This valuable seminar is designed to provide you with “aha” moments and takeaways for efficiency and profitability.

How storytelling can boost your business

Ann marie Houghtailing, entrepreneur, storyteller, and business coach, will present her Storytelling & Business Development session. Houghtailing, who launched her practice as a business development expert in 2009 with only $5 in her pocket, a MacBook, and a truckload of tenacity in the worst economic climate of her life, developed the Corporate Alliance Partner for the Institute for Sales and Business Development at the University of San Diego, Calif., just one year later. Today, she holds the reputation as one of the most sought-after business development and storytelling experts in the country and speaks regularly on narrative leadership and how to use storytelling as a tool of influence in business with her trademarked Narrative Imprinting process.

Court reporting in the 21st century

Speaker and past NCRA Director Mike Miller, FAPR, RDR, CRR, is a freelance court reporter from Houston, Texas. As a follow-up to his Tough Love sessions, which have been held at national and state conferences throughout the United States, Miller will lead a seminar called “Tough Love Part 2,” which will challenge the most sacred beliefs about the business of court reporting with a focus on why being stuck in 1985 isn’t going to alleviate any of the issues faced by agencies and reporters in the 21st century.

Simple shifts can lead to extraordinary outcomes

Also on the schedule is Eunice Carpitella, a professor at the Wharton School at the University of Pennsylvania, who will serve as keynote speaker. She will address the practical idea that simple shifts in our routine patterns of interaction and mindset make it possible for business leaders to include, engage, and unleash everyone in solving problems, driving innovation, and achieving extraordinary outcomes.

Community engagement and how it helps your business

A session titled “Civic Best Practice: Corporate Community Engagement,” led by Jan Ballman, FAPR, RPR, CMRS, of Minneapolis, Minn., and Rosalie Kramm, RPR, CRR, of San Diego, Calif., will explore why corporate community engagement is considered one of the best practices in today’s business environment and how to be successful at it. Find out more about the benefits businesses gain by integrating community engagement into their business plans, such as boosting employee commitment and recruitment. Gains also include raising awareness of the services and products the companies provide and securing reputations as leaders in the community. The session will culminate with a special Veterans History Project (VHP), as an example of just one of many wonderful ways to showcase the services and skills your business provides while giving back to those in the community.

A live interview will capture the story of Rear Adm. Ronne Froman, USN (Ret.) for the VHP. In addition to serving 31 years in the U.S. Navy, Froman was the first woman to serve as commander of the U.S. Navy Region Southwest. In her last Navy job, she also served as the director of ashore readiness for the chief of naval operations, responsible for nearly 90 Navy stations and bases around the world with a $7 billion budget. As a change agent, Froman’s careers have spanned the military, public, private, and nonprofit businesses.

Super Bowl LIII: New England Patriots vs. Los Angeles Rams

Get your game on during the Super Bowl Party that will close out this year’s event – another great reason to stay overnight Sunday for an extra few days to really get to know this one-of-a-kind city. This is a great chance to relax and network with fellow business owners.

Make plans to attend now

The 2019 Business Summit, formerly the Firm Owners & Executives Conference, promises to engage attendees with content, insight, the latest in business trends, and networking opportunities that will all result in boosting business. This year’s informative and cutting-edge sessions have been chosen specifically to provide the freelancers, firm owners, and managers attending with the latest tools and techniques for growing their business. And finally, plan on staying later to enjoy what beautiful, sunny San Diego has to offer in February.

Remember, onsite registration rates are not being raised, making this one-of-a-kind event more accessible to everyone who wants to attend. Plus, the Manchester Grand Hyatt is keeping the special rate room block open until rooms sell out.

2019 Business Summit: Too good not to share

If you’re the owner of a court reporting or captioning business of any size, NCRA’s 2019 Business Summit being held Feb. 1-3 in San Diego, Calif., is the event for you. NCRA is so excited about this year’s slate of cutting-edge sessions that it is not raising the price of onsite registration. In addition, the host hotel, the beautiful Manchester Grand Hyatt, is keeping the special rate room block open until rooms sell out.

Don’t miss this special offer to attend the one-of-a-kind event designed to help you boost your business. Register today.

Read more about the sessions and speakers below:

Understanding common issues all business owners face

Join a panel of experts representing a cross section of leaders from the court reporting and captioning professions. Whether you are a firm of 1 person or 1,000, the challenges and opportunities you face are likely shared with others in the industry. This panel discussion will touch on many of the issues faced by businesses throughout the industry, regardless of size. Topics to be discussed will include working with millennial reporters and lawyers, managing generational differences in your workforce, the ways various systems and technologies can streamline your production, common HR issues, the pros and cons of succession planning, protecting your website and data, how to identify great talent, and more. This valuable seminar is designed to provide you with “aha” moments and takeaways for efficiency and profitability.

How storytelling can boost your business

Ann marie Houghtailing, entrepreneur, storyteller, and business coach, will present her Storytelling & Business Development session. Houghtailing, who launched her practice as a business development expert in 2009 with only $5 in her pocket, a MacBook, and a truckload of tenacity in the worst economic climate of her life, developed the Corporate Alliance Partner for the Institute for Sales and Business Development at the University of San Diego, Calif., just one year later. Today, she holds the reputation as one of the most sought-after business development and storytelling experts in the country and speaks regularly on narrative leadership and how to use storytelling as a tool of influence in business with her trademarked Narrative Imprinting process.

Court reporting in the 21st century

Speaker and past NCRA Director Mike Miller, FAPR, RDR, CRR, is a freelance court reporter from Houston, Texas. As a follow-up to his Tough Love sessions, which have been held at national and state conferences throughout the United States, Miller will lead a seminar called “Tough Love Part 2,” which will challenge the most sacred beliefs about the business of court reporting with a focus on why being stuck in 1985 isn’t going to alleviate any of the issues faced by agencies and reporters in the 21st century.

Simple shifts can lead to extraordinary outcomes

Also on the schedule is Eunice Carpitella, a professor at the Wharton School at the University of Pennsylvania, who will serve as keynote speaker. She will address the practical idea that simple shifts in our routine patterns of interaction and mindset make it possible for business leaders to include, engage, and unleash everyone in solving problems, driving innovation, and achieving extraordinary outcomes.

Community engagement and how it helps your business

A session titled “Civic Best Practice: Corporate Community Engagement,” led by Jan Ballman, FAPR, RPR, CMRS, of Minneapolis, Minn., and Rosalie Kramm, RPR, CRR, of San Diego, Calif., will explore why corporate community engagement is considered one of the best practices in today’s business environment and how to be successful at it. Find out more about the benefits businesses gain by integrating community engagement into their business plans, such as boosting employee commitment and recruitment. Gains also include raising awareness of the services and products the companies provide and securing reputations as leaders in the community. The session will culminate with a special Veterans History Project (VHP), as an example of just one of many wonderful ways to showcase the services and skills your business provides while giving back to those in the community.

A live interview will capture the story of Rear Adm. Ronne Froman, USN (Ret.) for the VHP. In addition to serving 31 years in the U.S. Navy, Froman was the first woman to serve as commander of the U.S. Navy Region Southwest. In her last Navy job, she also served as the director of ashore readiness for the chief of naval operations, responsible for nearly 90 Navy stations and bases around the world with a $7 billion budget. As a change agent, Froman’s careers have spanned the military, public, private, and nonprofit businesses.

Super Bowl LIII: New England Patriots vs. Los Angeles Rams

Get your game on during the Super Bowl Party that will close out this year’s event – another great reason to stay overnight Sunday for an extra few days to really get to know this one-of-a-kind city. This is a great chance to relax and network with fellow business owners.

Don’t wait. Make plans to attend now

The 2019 Business Summit, formerly the Firm Owners & Executives Conference, promises to engage attendees with content, insight, the latest in business trends, and networking opportunities that will all result in boosting business. This year’s informative and cutting-edge sessions have been chosen specifically to provide the freelancers, firm owners, and managers attending with the latest tools and techniques for growing their business. And finally, plan on staying later to enjoy what beautiful, sunny San Diego has to offer in February.

Remember, onsite registration rates are not being raised, making this one-of-a-kind event more accessible to everyone who wants to attend. Plus, the Manchester Grand Hyatt is keeping the special rate room block open until rooms sell out.

Aptus Court Reporting Adds Industry Veteran to Sacramento Team

California-based Aptus Court Reporting announced in a press release issued Jan. 17 that Marj Walker will join the Aptus Court Reporting team in Sacramento to enhance the West Coast footprint of the rapidly expanding company.

Read more.

Idaho facing court reporter shortage

The Associated Press reported on Jan. 16 that an official with the Idaho courts system says the state is facing a shortage of court reporters — and needs $340,500 to boost salaries for its 45 court reporter positions.

Read more.