Mixing business with pleasure: Working in an RV

NCRA member Lisa Johnston, RMR, CRR, CRC, casts off ties in Melbourne, Fla., every year to travel across the United States with her husband. Rather than forgo her usual work
as a broadcast and CART captioner, she set herself up to caption from wherever she and her husband parked the RV. Mixing business with pleasure was just right for the two of them.

Johnston spoke to JCR Contributing Editor Deanna Baker, FAPR, RMR, about the journey and all the stops in between.

BAKER | How long was the planning process to make sure you had all the work equipment you needed, as well as possible back-ups?

JOHNSTON | I packed all my equipment as if I were going to an event to work onsite. I have two laptops, two writers, two realtime cables, headphones, etc. Over the years, I have developed a checklist to make sure I have everything before I leave. I also bring the huge notebook of prep I have accumulated over the years. I travel a lot with work, and so, by now, I know what I need.

BAKER | Did you forget anything or wish you had brought something?

JOHNSTON | No, I haven’t forgotten anything yet — hopefully, I won’t ever forget something! I’m not too proud to admit that I now and will always use a checklist to make sure I have everything I need.

BAKER | Was all of your work strictly through the internet, sending data as well as audio?

JOHNSTON | I do remote CART captioning while traveling in our RV using the internet. I have two wireless routers that act as mobile WiFi hotspots, one with Verizon and one with AT&T; and both work really well. In certain parts of the country, one wireless provider may give me a stronger signal than the other, so I use what I feel gives me the most internet strength at that location.

I get my audio by dialing in using my cell phone. I have also used Skype for audio in the past as well. That can be iffy at times, so I always do some testing before an event starts.

BAKER | Any glitches along the way?

JOHNSTON | When I first started this journey of traveling on the road and CART captioning, before there were cell towers everywhere, I had to take my wireless hotspot and check the strength where the RV was “docked,” and if I had bad reception, I would get in my car and drive and see where the strongest service was. Many times, I’ve had to write on my machine, with the laptop on the seat next to me in the back seat of my car (we have a car we bring on our trips, which we tow behind our RV). I’ve been in Nowhere, U.S.A., in some unique locations sitting in my car taking down an assignment! Fun times!

Cell towers are the norm nowadays, so I don’t have to necessarily always be in a “big city” like I used to be to find a strong internet signal strength. I now can get good internet service most anywhere, thank goodness!

BAKER | Are your clients aware of your traveling, or has it been that they haven’t noticed a difference at all?

JOHNSTON | I strive to provide my clients with seamless captioning services and have been able to do so successfully for many years. As long as they are receiving the product they need, they are happy. I provide only CART captioning while on the road; no broadcast captioning which may use a landline and encoders.

I hope my reputation speaks for itself. If I am requested to support someone who needs communication access, I will go out of my way to accommodate. I have been in this profession for 34 years now, I love what I do every single day, and I hope that shows. If I can leave a person or situation and they have a smile on their face, then I’m happy and I’ve done my job successfully!

BAKER | I’m “assuming” your husband was not driving at the time you were working?

JOHNSTON | No way do I work while my husband is driving down the road. First off, it’s not very comfortable doing it that way for me, as not all roads in the U.S. are nice terrain and can get very bouncy and unstable. So, if we’re driving to a destination and I need to stop to take a job, we will pull into a rest area or at a truck stop/gas station and that works well for me. My husband is my fabulous support staff!

BAKER | Was there a particular goal for your travels?

JOHNSTON | We have no goals in our yearly travels. One year we head northeast to Maine, with many stops along the way, and the next year we head somewhere west (last year was Washington state; most years to California) with many stops along the way. We’ve been from one end of Canada to the other. We’ve been to all 50 states, and 49 traveling in our RV. Maine is one of our favorite states, so every other year we enjoy traveling up Maine’s coast and enjoying some lobster!

BAKER | Anything unexpected pop up that you didn’t plan on?

JOHNSTON | Nothing unexpected comes to mind right now. Pre-planning pays off!

BAKER | How many other colleagues were you able to visit on your travels?

JOHNSTON | In our travels across the beautiful United States, I try to reach out to some dear friends and colleagues when I know I will be nearby. In Flagstaff, Ariz., I had dinner with you and Lori Yeager Stavropoulos, RPR, CRR, CRC, and their spouses; in Mobile, Ala., spending time with Alan Peacock, FAPR, RDR, CRR, CRC, and Elliot Carter was such a treat and highlight; in Seattle, I just missed seeing Darlene Pickard, RDR, CRR, CRC, as she was out of state the week I was there. And I keep promising Toni Christy, RPR, CRR, CRC, that we will make a trip to the San Diego area soon! Such good friends that I love seeing!

BAKER | Would you recommend this as a way to travel and work at the same time?

JOHNSTON | For me, this is the best of both worlds. I work a lot with clients who have meetings throughout the week. That is all I want to cover while I’m traveling, so while traveling on the road, I choose to work 2-3 days a week, which is perfect, because I can cover their meetings and yet still “play” and explore the areas my husband and I visit.

I choose to keep my workload light and not be constantly working, because I enjoy my time off sightseeing where we are traveling. We usually stay in a location a few days, so in that timeframe, we like to play tourists and see what the area has to show us, so I don’t want to always be inside working. But I love the flexibility to do what I want and work when I want!

BAKER | What have you seen on your travels that really stuck out for you?

JOHNSTON | We’d both always wanted to see Mount Rushmore, and the first time was such a treat. We love going to the Albuquerque Hot Air Balloon Fiesta. Living an hour from Walt Disney World, I’d always wanted to see Disneyland in California, and that was fun to go to. Growing up in Florida with no seasons really, it’s been a treat for us to see the beauty of the United States. Fall is our favorite time to travel; seeing the leaves change their colors is breathtaking!

BAKER | Anything else you’d like to pass along to the readers?

JOHNSTON | My husband and I have been RV travelers for 15 years now and love every single minute of our adventures. Come join me! The United States is a great place to call your office!

Captioning word of the month: Baby Habs

Steve Clark

Below is the ninth in a series of monthly featured words to help captioners build their dictionaries and knowledge. The words for this series are being provided by Steve Clark, CRC, a captioner from Washington, D.C. Clark captions for Home Team Captions and covers the Baltimore Ravens NFL team  and the Washington Nationals baseball team.

Our terms this month, Baby Habs, comes from hockey and refers to the American Hockey League (minor league) team affiliated with the Montreal Canadiens of the National Hockey League.


not Baby Habs, as defined

Baby Habs
(hockey)

Definition

One of the nicknames for the NHL Montreal Canadiens, in French, is Les Habitants, sometimes shortened to “the Habs.” Therefore, the minor league team has come to be known as the Baby Habs.

Usage     

“Desjardins is sure to get called up by the Habs very soon, considering his level of play here with the Baby Habs.”

Baby Habs, as defined








Reporting from the courtroom to jury deliberations

Theresa (Tari) Kramer, RMR, CRR, CPE, an official court reporter from Charlotte, N.C., recently provided CART to a juror. She described the experience for the JCR Weekly.

Tari Kramer

JCR | How long have you been a court reporter?

TK |28 years.

JCR | Have you been the reporter for a juror before?

TK | Yes, one other time, but the juror did not make it into the jury box. This was my first time one made it all the way through the trial process.

JCR | How did you get this job? 

TK | I obtained this assignment based on my skills, equipment, and experience and because our courthouse recognizes the benefit and convenience of utilizing a certified realtime reporter. The jury services office advertises CART as an ADA (Americans with Disabilities Act) option for hearing-challenged prospective jurors. They refer to it as a “note taker.” We have two full-time realtime reporters, and I was assigned to cover the assignment. The juror had requested someone to provide note-taking services during their jury orientation and during all phases of the trial process.

JCR | How would you describe the experience? What were you doing, and how did you do it? 

TK | This was such a rewarding experience. I can confidently say that it was the most rewarding week of my career. It’s one thing to be involved in the trial process on a daily basis, but it’s an entirely different and humbling experience to help one on one with someone who otherwise would not have been able to participate in the jury process.   

Through this experience I have realized that there are some folks who fall within a gray zone of not being deaf and only somewhat hard of hearing, people who don’t need a full-time interpreter and function well on a daily basis without any assistance. My juror was not fully deaf, has not been diagnosed with any hearing deficit, and does not read lips or communicate through sign language. She was fully capable of communicating her thoughts, articulate with her words, and responded appropriately to attorneys during voir dire. 

Her challenge, as relayed by her, came when people speak soft, there are other noises in the background, or when the speaker is not looking in her direction. The sound suddenly cuts in half, and she begins to panic. Knowing this challenge and realizing the importance of her role as a juror, she decided to ask for a note taker to fill in the gaps during these kinds of moments. 

The view from the juror’s seat

I met the juror at 8 a.m. on Monday morning in the jury assembly room. I discussed with her the services I would be providing, a little bit about the technology, and got some background on her hearing challenges. My employer provided me with a rolling cart, and I followed the juror wherever she was directed to go. She received my streaming feed through an iPad. I had two other iPads on a constant charge, ready to change out for the one she was using. I use a wireless router for the room only. While she was able to view the feed on the iPad, I noticed that my router would cut out when I moved the cart to another room. In the future, unless the juror is sitting in the jury box further away from me, I will just have them view the feed on my computer.

Eventually she was called into a courtroom and was put in the box on the first call by the clerk. I sat behind the official court reporter and provided a feed for her during the voir dire process. Shortly thereafter, she was approved and sworn in as a juror. 

When the trial began, I was sworn in as an interpreter. Having this be a new experience for myself and the judge, I took the liberty of printing out some information from NCRA, the state of North Carolina’s policies on ADA requirements for trial participants, and a few other articles. I highlighted and tabbed the areas most pertinent to the situation and handed it to the judge. It was soon determined that I would act as an interpreter of sorts. My sole job during the trial was to meet her needs. When the jury went in and out of the courtroom, I was with her. I purposely did not stay in the courtroom during the parts of the trial when the jury was gone. I wanted to remove myself from any knowledge of the case and/or any impropriety. 

She did express a desire to have me in the deliberation room because, when everyone was talking, she didn’t think she would be able to hear folks on the other side of the room. That moment came, and I got the enviable opportunity to be a fly on the wall during a jury’s deliberation process. I informed the jury of my role and that my iPad feed was just to be viewed by her, not to ask me any questions, and to treat me as if I was invisible in the room. I did, however, request that they “try” to speak one at a time. Any experienced reporter knows that this will not happen when you have 12 impassioned folks discussing an issue, but I felt I had to make the request anyway.

The deliberation takedown was fast and furious. One juror had been dismissed so it was a jury of 11 (civil case).  In my mind, that was one less voice to pick up and write. I sat in the middle of the room. My client was to the left of me. Eventually we got into a rhythm. She heard what the people were saying to her left and next to her. I wrote mostly what I heard on the right side of me. I would not write what she said. 

Logistically, I had literally five minutes to prepare for this, as the judge got the case to the jury rather quickly, so I had no time to prepare speaker IDs. As it turns out, I would not have had time to identify each speaker anyway due to the fast nature of the conversation. So what I ended up doing was adding two to three lines to my paragraphing stroke. When someone new spoke, I paragraphed and the screen went down a couple of lines. This provided space in between speakers. I know this was not the most ideal, but it’s what I had in the moment and it was my first time going through this experience.  

On a side note, I am so very thankful for the NCRA CART group inside of Facebook that I feverishly made requests in that day. Several reporters chimed in on suggestions for deliberation takedown. I have such appreciation for my seasoned colleagues who have journeyed through this before me. 

When the deliberations were finished, I had written 110 pages in one and a half hours. Mind you, this includes extra lines between speakers, but it was still extremely fast. What an exhilarating challenge that was! They threw the kitchen sink in, metaphorically, with the whole conversation. The terminology varied wildly — everything from religion to hematomas to DUI alcohol terms.

It was also interesting to observe the process. Eleven people who remained silent were suddenly full of thoughts and opinions, waiting impatiently to be the next one to voice their ideas. Most folks were boisterous while the minority were a bit reserved. In the end, however, they came to a consensus as a group because members were willing to compromise without relinquishing their principles. There was some heated conversation and one member who seemed to stand out from the rest on his opinions. This all reminded me of my bachelor’s classes in behavioral science. We studied things like this — what causes a group of people to respond and make a collective decision the way they do; how do outside influences, life experiences, and core beliefs affect a group decision? I was fascinated, like reading a book, to see this process unfold. 

JCR | Did the juror say anything to you about her experience?

TK | Yes. At the end, I was in the jury room with the jurors and the judge. Everyone was speaking frankly and openly about the case and the experience. My client made it a point to thank me and the judge for allowing her to be an involved participant in the process. She said she had been very nervous about the experience (as are most prospective jurors) but especially because she had serious doubts about her ability to serve successfully. She said that my services made that possible for her. The judge also said he had never seen this technology being utilized before. He was familiar with realtime technology but not how it was used for a juror. 

JCR | How long was the case? 

TK | The juror entered the courtroom on a Monday afternoon, was sworn in at the end of voir dire, then came back the next two days for the trial. So it lasted about two and a half days.

JCR | Would you be interested in doing this again? 

TK | I would definitely like to do this again. However, next time I would tweak my dictionary a bit to have more room sound definitions than I currently have; i.e., laughter, loud noise, private conversation held. I would also only bring my laptop into the jury room (thank you, NCRA Facebook group member suggestion). When someone recommended that, I metaphorically slapped my forehead like “oh, yes!” It would have made things go a lot faster had I just provided the juror with a view of my laptop instead of everyone waiting for my technology to reboot in a different room. But I don’t fault myself for any of this because it was all new terrain for me, professionally speaking, so I chalked it up to a wonderful learning experience.

While this appeared to have been a positive experience for the juror, it was eye-opening for me how beneficial court reporters are to the hearing-impaired community. There are folks like this juror who have no idea that this opportunity exists — people who do not fit the black-and-white description of a hearing-impaired client. I wish that CART was more readily known because so many people would find a genuine benefit from this technology. I would love to be involved in creating a CART-in-the-courtroom training program for our officials in North Carolina because, when preparing for and going through the juror’s time in our courthouse, I did not find much information on how to perform my role. It would have been nice to have a crash course of sorts or a cheat sheet to take with me throughout the assignment. We also need to update the verbiage in the interpreter oath, as it did not reflect my role during deliberations. All in all, though, I would definitely do this again because the experience far outweighed the challenges.

Captioning term of the month: Red zone

Steve Clark

Below is the eighth in a series of monthly featured words to help captioners build their dictionaries and knowledge. The words for this series are being provided by Steve Clark, CRC, a captioner from Washington, D.C. Clark captions for Home Team Captions and covers the Baltimore Ravens NFL team  and the Washington Nationals baseball team.

Our term this month, red zone, comes from football.  At the end of this email is a diagram showing the area on the field that is the red zone.


Red zone
(football)

Definition

In football, the area between the 20-yard line and the goal line at both ends of the field.

Usage     

“With that pass down to the 15-yard line of Colorado, Nebraska finds itself in the red zone.”

“Oregon has one of the best red zone offenses in college football.”

Origin

I have had a difficult time finding a plausible explanation for why the red zone is called the red zone, particularly why the color red was chosen. There are two prevailing thoughts that seem to make sense: One thought is that the color red denotes warning, and so when the offensive team enters the red zone, the defensive team heeds this warning and is aware that the offensive team is close to scoring. The second thought is that once the offensive team is in the red zone the chance of scoring is higher, including the chance of successfully kicking a field goal.








Captioning words of the month: Seed and berth

Steve Clark

Below is the seventh in a series of monthly featured words to help captioners build their dictionaries and knowledge. The words for this series are being provided by Steve Clark, CRC, a captioner from Washington, D.C. and NCRA Board member. Clark captions for Home Team Captions and covers the Baltimore Ravens NFL team  and the Washington Nationals baseball team.

Our terms this month, seed and berth, come from many sports.


Girls remain stingy regardless of seed

Seed
(basketball, fencing, football, hockey, soccer, tennis)

Definition

A preliminary ranking used in arranging brackets to determine which teams (or players) play each other in a tournament. Typically, teams or players are “planted” into the bracket in a manner that is intended so that the best teams don’t meet until later in the competition.

Mishear

Remember, a team is seeded, not seated.

Usage     

“After the year this team has had, Maryland deserves to be the number one seed.”

“This Virginia women’s team has never been seeded this high coming into March Madness.”

 

Teams clash to secure a playoff berth

Berth

(basketball, football, soccer, volleyball)

Definition

A slot held by a team (or player) which allows it to compete in a tournament. In NCAA basketball, conference tournament champions from each Division I conference receive automatic bids, or berths. The remaining slots are at-large berths, with teams chosen by an NCAA selection committee.

Mishear

Remember, a team earns a berth, not birth.  

Usage     

“After a nearly perfect season, the UConn Women Huskies have earned another berth in the tournament.”

“The selection committee has quite a task ahead of it as it tries to choose the teams for these at-large berths.”








Independent theater introduces captioning

The Daily Iowan reported on Dec. 2 that Iowa City’s independent theater, Film Scene, has introduced captioning in screenings to create a more equitable movie-going experience.

Read more.








Captioner for Chicago Humanities Festival earns special shout-out

In a call for donations posted Nov. 15 by makeitbetter.net, there is a photo of famed actor Tom Hanks giving a shout-out to the Chicago Humanities Festival live captioner.

Read more.








Houston captioner keeps audiences up to speed

The Houston Chronicle posted an article on Nov. 23 about the captioning career of NCRA member Marie Bryant, RMR, CRR, CRC.

Read more.








Pengad gift card winner says NCRA membership lets her connect

Nicole Bresnick

Nicole Bresnick, a captioner with the University of Wisconsin-Madison’s Deaf and Hard of Hearing Program, is the winner of a $100 Pengad gift card for renewing her NCRA membership early.

Bresnick, a longtime member, was entered into the special drawing along with others who renewed their NCRA memberships in September and October.

“I became a member of NCRA as a student to get connected with my fellow students and the industry, and I have stayed a member, really, for the same reasons; but also, because it’s the right thing to do for my court reporting and captioning community,” said Bresnick, who resides in Madison, Wis.

“What I love most about being a CART captioner is that, working in an academic setting, I’m able to support the amazing students I work with to achieve great things in their education and then beyond. It’s also been great to learn how to be a better ally for deaf and hard-of-hearing people and to help pass that information on to other people in the hearing world,” she added.

Member benefits continue to include:

  • A listing* in both the print and online versions of the NCRA Sourcebook
  • A subscription to the JCR Magazine and the JCR Weekly
  • Multiple certification programs with online skills tests designed to make you more money
  • Access to discounted group insurance programs through Mercer for personal liability and errors and omissions
  • Member pricing to can’t-miss networking and educational events at the NCRA Convention & Expo (Aug. 15-18, 2019) and NCRA Business Summit (Feb. 1-3, 2019), formerly known as the Firm Owners Executive Conference
  • First-class online educational opportunities

Renewing is easy and available online at NCRA.org/renew or by calling 800-272-6272. Members can expect to receive their membership card via email within approximately two weeks of renewing if they have a valid email address and have not previously opted out of Constant Contact email messaging.

For more information, contact Brenda Gill, NCRA’s Membership Manager, at bgill@ncra.org.

* Registered, Participating, and Associate members are eligible for this benefit.

 








Veritext offers tips on data security ethics for court reporters

An article by Andy Fredericks, Director of Reporter Engagement for Veritext Legal Solutions, offers tips on protecting yourself and your computer from cyber criminals.

Read more.