Captioning the Mormon Tabernacle Choir

By Debbie Dibble


Sesame Street characters showed up for the Tabernacle Choir Show
Photo © The Church of Jesus Christ of Latter-day Saints

After a career full of unusual cases, including surfers in New Zealand, terrorists in the Philippines, and Saudi princes in Grand Cayman, I was sure I had done it all. But captioning the Mormon Tabernacle Choir — or The Tabernacle Choir on Temple Square as it is now called — is a uniquely gratifying and challenging experience, particularly when special guests, like the cast of “Sesame Street” or Frozen, pop in for a performance. Big Bird, Cookie Monster, Count von Count, Ernie, Bert, and Elmo were unbelievably challenging, but Rosita and Zoe just about did me in! Their quick-fire, Spanish-accented repartee can be a captioner’s nightmare — but make for great stories if you survive!

Since 1929 – nearly the lifetime of radio – the Tabernacle Choir has been a phenomenon of broadcasting. Its “Music & the Spoken Word” is the longest continuous broadcast on the air. This show is broadcast – and captioned – every Sunday morning at 9:30 a.m. Mountain Time. It is a half-hour show that is mostly music. As the captioner, I have the arrangements – with words – provided ahead of time for prescripting. It’s not a complicated broadcast to caption, but each show is different and has its own distinct challenges. The Christmas Concert each year, with invited celebrities and special themes, is always quite the spectacle. There are also periodic holiday specials as well as programs to honor dignitaries, veterans, historic events, and whenever else there is cause to celebrate with music. I find that each broadcast comes with new obstacles that require creative solutions, and I grow as a professional while I work with my team of engineers and producers to find ways to provide the best product for the deaf and hard-of-hearing community.

How did I end up with this dream gig? The simple answer is: Credentials! About 10 years ago, when the Utah state courts converted their entire system from official stenographers to electronic recording, it was obvious I needed to take steps to increase my skills and, therefore, my value in the freelance market, and to become proficient as a certified captioner. I educated myself and passed both of the NCRA captioning certifications offered at the time: the Certified CART Provider (CCP) and the Certified Broadcast Captioner (CBC). Within a month of receiving those two designations, I was informed of this opportunity and that they were only looking for those with my new credentials to fill the position.

Moving from depositions into captioning hymns and sermons required a substantial learning curve. Sure, I had captioned the news, but this was an entirely new environment. They used different software that toggled between live and prescripted work. I needed to learn about pop-on, paint-on, three-line roll-up, how to use musical notes, and so many new elements, like how to clear the screen in a hurry. I look back on how daunting it seemed to me when I started—during my first show I told them I quit three times—and now, seven years later, I can flip and fly between cells and programs seamlessly and without breaking a sweat!

The Tabernacle Choir with the Sesame Street characters. Photo ©The Church of Jesus Christ of Latter-day Saints

I work with a huge team of engineers, producers, and directors, and supervise a team of captioners that provide captioning in English, Spanish, Portuguese, and French. They have all helped in my journey of education and progress, and together we have created new solutions to provide a better experience for those that we serve. Sometimes we aid an even broader group than just the deaf and hard-of-hearing in the audience. During one broadcast, there was a speaker who was struggling with debilitating health issues. He was in a wheelchair and could hardly speak above a whisper. His voice was gravelly and very difficult to understand. I later learned that one of the dignitaries in attendance was struggling to hear and asked his grandson if he could understand what was said. The grandson began to repeat the words verbatim. Later, when the youngster was asked how he had possibly heard all that, his reply was, “I had the closed captions on!” This individual was a high-profile leader in the organization, and his experience spread like wildfire. It was great exposure for our unmatched skills!

This has been an incredibly fulfilling experience for me both personally and professionally. My skills improve with every broadcast, each new project, and every new challenge. I have learned so much from colleagues both in the court reporting and captioning industry as well as the engineers and producers on my team. They have taught me how my duties interact with their jobs, and we all have become more keenly aware of what a critical part the immediate access to captions play. One engineer, after hearing the story of the grandson reading my captions, decided that captioning should be offered to all attendees in the main hall. He worked with a caption delivery system to develop a new platform that would support simultaneous connections to 25,000 mobile devices, where the prior system had only been capable of supporting a few hundred.

While providing captions is itself a rewarding experience, I’d be remiss if I didn’t mention the fact that this choice assignment has afforded me a front-row seat to performances by incredible talents such as James Taylor, David Archuletta, Donny Osmond, Gladys Knight, Kristen Chenoweth, Tom Brokaw, Walter Cronkite, and so many more. This profession, our profession, opens doors to learning and lifetime experiences unlike any other. It is truly the greatest profession on earth! Never stop learning and never stop working to improve your skills. You never know when the next great opportunity will present itself.

Debbie Dibble, RDR, CRR, CRC, is a freelancer and captioner based in Salt Lake City, Utah, as well as NCRA’s Vice President. In addition to the NCRA certifications listed above, she has earned NCRA’s Realtime System Administrator certification and the state certified shorthand reporter credentials for Utah, California, Nevada, and Texas. She can be reached at ddib06@gmail.com.

Attend the 2020 NCRA Business Summit, take away social media strategies to boost business

Cathy O’Neal, communications director for Levitt Pavilion Arlington, an outdoor concert venue that presents more than 50 free concerts a year, has planned a fun and enlightening look at how social media can be changed from chore to tool in a firm’s business plan for success. Her session is happening at the 2020 NCRA Business Summit taking place Feb. 9-11 at the Hyatt Regency Lost Pines Resort & Spa in Austin, Texas.

Need another reason to register now? Early access rates have been extended until Tuesday, Dec. 10 at midnight ET. Act now to get the best price.

O’Neal holds a journalism degree from the University of Texas at Arlington, where she also serves as an adjunct professor in the Communications Department teaching media writing, public relations management, and public relations case studies. She will share with attendees successful social media strategies to help build business.

According to O’Neal, social media can help you gain visibility, reputation, and clients. She will cover the who, what, when, where, and why of social media from the vantage point of a seasoned communications pro who just finished her year with a 3.2 million Facebook reach! O’Neal will help attendees learn how to weed out the stuff they don’t need, focus on the stuff they do need, analyze real-world examples, and help them walk away from the session with action items they can put in practice immediately to start building the social media presence they want. To learn more about what O’Neal has to share, watch her video here.

Attendees of the 2020 NCRA Business Summit will also receive a copy of the 2019 Firm Owners Survey Report. More than 200 firm owners responded to this survey, sharing insights about their firms, including how the latest trends are impacting court reporting, captioning, and legal videography firms, and what the outlook for the future holds. NCRA Executive Director Dave Wenhold, CAE, will present the findings.

This year’s keynote speaker is the energetic Karim R. Ellis, founder of Empowered Education, a company devoted to developing both organizations and individuals. Ellis is a dynamic motivational speaker with 10 years of experience in the arena of speaking, training, and coaching, He takes great pride in cultivating leaders and champions, and his sole desire is to unlock an atmosphere of greatness in the lives of the people he connects with on a daily basis. Ellis will share with attendees his insights into successful leadership creation and development.

Also on the program is Chris Williams, co-founder of Wide Awake Business, established in 2004 to help companies grow. Williams will provide a two-part presentation, which will focus on how to create an easier, simpler, more profitable business. The sessions will cover how to:

  • Spend less time second-guessing yourself and seize the right opportunities
  • Ooze authority and confidence when you speak with prospects
  • Feel fulfilled because your “Big Why” engages more people
  • Enjoy your bank account statements
  • Lead more, build team, and personally do less of the “do”
  • Head out on your vacation without taking calls and putting out fires every day

Other highlights include:

Ron Comers, a former FBI agent and current advisor on corporate security risks through Charted Risk, LLC, who will present “Protecting Your Firm from Scams & Data Breaches,” and offer tips on how firms can keep their files and other information safe in today’s cyber-savvy world;

Chris Moyseos, a financial advisor and financial planning specialist with Morgan Stanley Wealth Management, who will lead a session on financial planning and managing personal wealth; and

Opportunities throughout the three-day event to provide attendees with the chance to expand their networks, engage with old friends, and build relationships with new ones. The event kicks off with a fun and exciting team-building activity followed by an opening reception.

Lora Appino Barnett, RMR, a freelance court reporter and owner of Appino & Briggs Reporting Service in Overland, Kan., attended her first Business Summit in 2007, then called the Firm Owners Executive Conference. She hasn’t missed one since.

“With all the recent happenings in the industry, as a firm owner, I am hopeful as an organization we can find ways to combat the so-called digital ‘reporters’ trying to get a foothold in our profession and finding ways to recruit more students into the reporting field. I also look forward to the educational seminars,” she said.

“The networking and friendships that I have made with other firm owners are invaluable; I look forward to seeing them every year,” Barnett said, as she encourages others to register. “I say do it! You will not regret it. We have increased our business with the networking relationships we have made over the years. I very much enjoy the locations that NCRA has chosen to have the conferences; I think you will, too. And I truly value the friendships I have made over the years.”

A special hotel room rate for single/double occupancy for attendees is $209 per night plus tax ($237.73) and the resort fee will be reimbursed by the hotel upon check-in. Hurry! These special hotel rates end on Jan. 8, 2020.

Located on more than 400 acres along the banks of the Colorado River, the beautiful Hyatt Regency Lost Pines Resort & Spa in Austin, Texas, offers a variety of amenities and activities for attendees and their guests to enjoy during their stay. The recreational amenities attendees can enjoy include: A full-service spa, salon, and fitness center; two tennis courts; an 18-hole golf course; hiking, biking and jogging paths; horseback riding; a video arcade; a water park; a meet-and-greet with the facility’s mascots; and more. Plus, if attendees book at the special NCRA room rate before Jan. 8, the resort fee of $35 will be reimbursed by the hotel upon check-in.

  • Early Access: Oct. 15–Dec. 10
    Member: $975; Nonmember: $1,150; Additional Firm Employee: $850; Spouse/Guest: $200
  • Regular Registration: Dec. 11, 2019–Jan. 31, 2020
    Member: $1,075; Nonmember: $1,250; Additional Firm Employee: $950; Spouse/Guest: $250
  • Last-Minute Registration: Feb. 1–9, 2020
    Member: $1,125; Nonmember: $1,300; Additional Firm Employee: $1,000; Spouse/Guest: $300

For more information and to register for the 2020 NCRA Business Summit, visit NCRA.org/BusinessSummit.

Court reporters gather memories of vets


Court reporter Jackie Curran, interviewer Anne Mahoney, and veteran Mary Gorman.  Mary Gorman was a nurse in Vietnam.  One of her MedEvac patients, Bill Gay, tracked her down through a nurses’ association and had this quilt made for her to commemorate the last 50 years.  It was inscribed on the inside and dedicated to her.   

By Michelle Keegan

On Nov. 2 at Quincy College in Quincy, Mass., the interviews of 13 area veterans were collected as part of the Veterans History Project of the Library of Congress by several local court reporters. The mission of the project is to collect and preserve the personal accounts of American war veterans so that future generations may hear directly from veterans and better understand the realities of war. Each veteran was paired with a court reporter and an interviewer. The interviewer led each veteran through a series of questions designed by the Library of Congress to guide the veteran through his or her life before, during, and after the war.

Each veteran had a unique story to tell. Some of the interviews contained humorous stories where a veteran shared a story of how humor played a role in getting through challenging situations. There were moments of sadness, when everybody in the room allowed tears to fall as they recounted how fellow servicemen and family members were lost during the war. And there were moments of confusion as new parts of a veteran’s story came to light in the presence of a loved one in the room who was hearing of certain memories for the first time.

At the end of the interviews, as they were leaving the third floor of Quincy College, each veteran was asked how they felt about the morning that we all shared together. Each veteran relayed the same or similar sentiment: honored that they were being remembered in this way, grateful that their stories were being heard, and touched that the community came together to make this project happen in Quincy.


Richard Cook, 94, is a World War II veteran. Cook, of Boston, was aboard the USS John Land PA 167 in the 2nd Airborne Battalion.  He was shot in his left hip during his service.   He served from 1943 to 1946.  He was accompanied on Saturday by his children and grandchildren while telling his story.

As the Library of Congress website states, the planning and organizing of the project relies on community support. And the community supported this project on Saturday. Many local businesses donated items, and Boston Mayor Marty Walsh sent ceremonial gold coins to give to each of the veterans. The coins were presented to each veteran by Rob Santiago, commissioner of veterans’ services for the city of Boston. State Sen. John Keenan spoke to the group before the interviews began and thanked everybody for participating in this very worthwhile and important project. Volunteers came from as far away as New Hampshire and the Cape. Interviewers and court reporters cleared their schedules Saturday morning and were united in the effort to honor our local veterans by listening to the stories and preserving them. The transcripts of the veterans’ interviews will be archived on the Library of Congress database.

Thank you to the veterans who shared their stories with us on Saturday! And a big shout-out to all of the court reporters who volunteered to interview and transcribe the stories: Justina Petinelli; Janet Sambataro; Elizabeth Bailey; Toni Beckwith, RMR of Watertown, Mass.; Dawn Mack; Jackie Curran, RMR of Stoneham, Mass.; Cari McGill; Kathy Silva, RPR, CRR, of Andover, Mass.; Lauren Buzzerio of Stoneham, Mass.; Darlene Sousa, RPR, of Stoneham, Mass.; Kim Smith; Sharon Saalfield, RPR, CRR, of Merrimac, Mass.; Mary Corcoran of N. Weymouth, Mass.; Kristin Tucker; and Jill Karoufas. You guys were all the best.

Through this project, we have gained a better understanding of the realities of war. And through this project, we will never forget.

Michelle Keegan, RMR, CRR, is a court reporter based in Quincy, Mass. She can be reached at michellekeegan2010@hotmail.com.

Skills Test registration starts Dec. 1

Registration is available Dec. 1-20 for online testing Jan. 1-20, 2020. NCRA’s move to block scheduling has been widely successful, not only in helping to increase the number of professionals testing for national certifications, but also, based on feedback from members, the new method has made it easier to schedule test-taking times.

Under block scheduling, registration for skills tests will be open every other month, with candidates registering during the first 20 days of the registration month. Test candidates will be able to choose their test day from the first 20 days of the month following the registration month. Make sure to schedule your test as soon as you have received your enrollment confirmation email to ensure your preferred date(s) and time(s).

For more information about block scheduling, visit NCRA.org/testing.

NCRA represented at HUD’s 2019 Veterans Day ceremony

NCRA staff members John Dripps, CPA, CAE, Vice President of Finance and Human Resources; Jocelynn Moore, Director State Government Relations; Annemarie Roketenetz, Director of Communications and Marketing; and Jill Parker Landsman, Development Relations Manager for the National Court Reporters Foundation, attended the 2019 Veterans Day Ceremony hosted by the U.S. Department of Housing and Urban Development on Nov. 7. The ceremony, themed “Honoring Our Veterans, Past, Present, & Future,” also celebrated the work of the agency’s Veterans Affinity Group (VAG), which supports an array of programs ranging from housing to training for U.S. veterans. HUD Secretary Dr. Ben Carson and Medal of Honor recipient Staff Sgt. Ronald J. Shurer, II, were among the speakers. NCRF is hoping to partner with the agency’s VAG on collecting materials for the Library of Congress Veterans History Project.

Shurer is a former U.S. Army Special Forces staff sergeant and medic. As a senior medical sergeant during the Battle of Shok Valley in Afghanistan in April 2008, he and his team were attacked by an enemy force of more than 200 fighters. Shurer fought for more than an hour to reach part of his unit, killing several insurgents along the way. He was initially awarded a Silver Star for this action, but in 2016 The Pentagon upgraded this recognition to a Medal of Honor. He received the latter honor in a White House ceremony on Oct. 1, 2018.

In his remarks, Shurer shared how being awarded the Medal of Honor made him realize that he needed to share his story with others because it provided him with a platform to help those before him who served and after him who serve, to understand that “we are all called to service in one way or another.”

“It is my responsibility to share my story and to give people a tiny glimpse of the job of veterans. I do it because it’s the right thing to do, and we are all responsible to recognize what they do,” Shurer said.

In his remarks, Carson thanked all veterans and noted that, as Americans, it is because of them that the United States is truly the land of opportunities.

“One percent of our population defends freedom for the remaining 99 percent. Veterans Day is a reminder to us all to thank those who have risked their lives and dedicated their lives to keeping the freedoms we hold near and dear,” he said.

Game on for 2020 Court Reporting & Captioning Week

Members of the Texas Court Reporters Association at the Capitol during last year’s Court Reporting & Captioning Week.

NCRA has designated Feb. 8-15, 2020 Court Reporting & Captioning Week. For the eighth year, NCRA members, schools, students, and vendors will be urged to help spread the message about the many unique opportunities, flexible schedules, and high earning potential careers in court reporting or captioning offer by participating in career fairs, securing official proclamations recognizing the weeklong event from local and state officials, hosting Veterans History Project events, promoting the NCRA A to Z® Intro to Steno Machine Shorthand program, and more.

“NCRA and its members are so excited to be celebrating 2020 Court Reporting & Captioning Week because it provides each of us with the opportunity to share with others what we love about the profession, why we chose it, and the numerous wonderful benefits it offers,” said NCRA President Max Curry, RPR, CRI, a court reporter and firm owner from Franklin, Tenn.

“Throughout the week, NCRA members will be upping their efforts to introduce to consumers and potential students why the court reporting and captioning professions matter, the positive impact these professionals have on peoples’ lives, and the many great returns, such as flexibility in the workplace, the ability to work in different venues around the world, and the capacity to earn high wages,” he added.

Curry said that the week also provides the perfect opportunity to share with potential students how they can take advantage of NCRA’s A to Z® Intro to Steno Machine Shorthand program, a free, six-to-eight-week course that is available onsite and online.

“This wonderful program, which is led by working professionals, is designed to help participants get a feel for working on a real steno machine by learning the alphabet and learning to write a few simple words. The A to Z program also provides participants with an opportunity to test the waters and see if a profession in the court reporting or captioning field is a good fit for them,” he said.

Once again NCRA and the National Congress of State Associations (NCSA) are offering members the chance to win event registrations and more for promoting the court reporting and captioning professions beginning now and culminating at the end of the official week.

The NCSA State Challenge offers a friendly contest among state associations and individual NCRA members to spread the word about the benefits of choosing a career in court reporting or captioning. The 2020 NCSA State Challenge marks the sixth year the gauntlet has been thrown down. Winners will receive a variety of prizes ranging from complimentary NCRA event registrations to vouchers for continuing education.

For additional resources, visit NCRA’s Court Reporting & Captioning Week resources page at NCRA.org/home/events. No matter how you celebrate 2020 Court Reporting & Captioning Week, be sure to share your stories and photos with NCRA’s Communications Team at pr@ncra.org. Also, remember to use the hashtag #CRCW20 when you post on social media.

For the second consecutive year, NCRA has issued its own challenge that calls on all state affiliates to help celebrate 2020 Court Reporting & Captioning Week by securing an official proclamation recognizing the week by their state governor or a state lawmaker. States that submit a copy of their official state proclamation recognizing the week to pr@ncra.org will be entered into a drawing to win one free 2020 Convention & Expo registration. A downloadable sample proclamation is available on NCRA’s Court Reporting & Captioning resource page.

Let the warmth and beauty of 2020 NCRA Business Summit venue inspire you

The NCRA 2020 Business Summit offers more than just networking and learning. Located on more than 400 acres along the banks of the Colorado River, the beautiful Hyatt Regency Lost Pines Resort & Spa in Austin, Texas, offers a variety of amenities and activities for attendees and their guests to enjoy during their stay.

Among the recreation amenities attendees can enjoy include: A full-service spa, salon, and fitness center, two tennis courts, an 18-hole golf course, hiking, biking and jogging paths, horseback riding, a video arcade, a water park, a meet-and-greet with the facility’s mascots, and more. Plus, if attendees book at the special NCRA room rate before Jan. 8, the activity fee of $35 is waived. And don’t forget, register for the event by Nov. 30 and save an additional $100.

Besides the beauty of the Austin countryside and warm temperatures typical of Texas, attendees at the 2020 NCRA Business Summit can also expect to enjoy a schedule that offers informative, inspiring, and insightful sessions led by leaders in the business industry.

Ron Comers, a former FBI agent and currently an advisor on corporate security risks through Charted Risk, LLC., will present “Protecting Your Firm from Scams & Data Breaches,” and offer tips on how firms can keep their files and other information safe in today’s cyber-savvy world.

Comers earned a bachelor’s degree in criminology from the University of South Florida and a master’s degree in business continuity, security, and risk management from Boston University. Prior to working for the FBI, Comers was a police officer with the Stratford Police Department in Connecticut. He entered duty as a special agent of the FBI in 1995 and was assigned to the Boston, Mass., division, where he worked bank fraud and drug investigations and also served as a member of the division’s SWAT team.

Over the course of his career, Comers has served in a variety of divisions as an FBI agent, overseeing a number of stateside and international investigations.

In 2010, he served as an acting ALAT in Afghanistan in 2010 and as a member of the Major Crimes Task Force charged with developing the investigative capabilities of Afghan law enforcement. For his service, he received the Attorney General’s Award for Excellence in Furthering the Interests of U.S. National Security.

Other speakers include Cathy O’Neal, communications director for Levitt Pavilion Arlington, who will lead a session about successful social media strategies to help build business; a financial planning session led by Chris Moyseos, a financial planner who will discuss succession and financial planning; and NCRA Interim Executive Director Dave Wenhold, CPE, who will present the findings of NCRA’s 2020 Firm Owners Economic Outlook Survey.

Register now for the next NCRA Town Hall

Register now to attend the next virtual Town Hall Saturday, Nov. 16, at 10 a.m. (Eastern). NCRA President Max Curry, RPR, CRI, will be joined by Director Keith Lemons, FAPR, RPR, CRR. With Board of Director nominations currently open, their discussion will focus on the importance of Board service and of members serving on committees. (NCRA Town Halls are open to only NCRA members.)

The NCRA virtual Town Hall meetings offer members the opportunity to ask questions via the Q&A feature. Questions can also be submitted in advance to lbutler@ncra.org. Registration for the Nov. 16 Town Hall closes at midnight Nov. 15, so please register now. Members can also catch up on previous Town Halls by clicking here.

Captioning Awareness Week launches in UK on Nov. 11

WhatsOnStage.com, London, England, posted an article on Nov. 5, about the arts venues around the country that will take part in Captioning Awareness Week from Nov. 11 to 17.

Read more.

Take advantage of early access discounts for the 2020 NCRA Business Summit

The 2020 NCRA Business Summit offers the perfect opportunity to help you grow your business, and early access pricing offers you the perfect opportunity to save money. Register now through Nov. 30, and save $100 for members, nonmembers, and additional firm employees, and save $50 on spouse registration. The event is Feb. 9-11, 2020, at the beautiful Hyatt Regency Lost Pines Resort & Spa in Austin, Texas

Compare registration rates and book your spot now!

  • Early Access Registration: Oct. 15 – Nov. 30, 2019
    Member: $975; Nonmember: $1,150; Additional Firm Employee: $850; Spouse/Guest: $200
  • Regular Registration: Dec. 1, 2019 – Jan. 31, 2020
    Member: $1,075; Nonmember: $1,250; Additional Firm Employee: $950; Spouse/Guest: $250
  • Last Minute Registration: Feb. 1 – 9, 2020
    Member: $1,125; Nonmember: $1,300; Additional Firm Employee: $1,000; Spouse/Guest: $300

Owners and leaders of firms of all sizes are sure to enjoy the lineup of speakers and experts on the 2020 program, including the latest addition, Cathy O’Neal, communications director for Levitt Pavilion Arlington, an outdoor concert venue in Arlington, Texas, that presents more than 50 free concerts a year.

O’Neal holds a journalism degree from the University of Texas at Arlington, where she also serves as an adjunct professor in the Communications Department teaching media writing, public relations management, and public relations case studies. She will lead a session about successful social media strategies to help build business.

According to O’Neal, social media can be just one more chore, or it can help you gain visibility, reputation, and clients. She will cover the who, what, when, where, and why of social media from the vantage point of a seasoned communications pro who just finished her year with a 3.2 million Facebook reach! O’Neal will help attendees learn how to weed out the stuff they don’t need, focus on the stuff they do need, analyze real-world examples, and help them walk away from the session with action items they can put in practice immediately to start building the social media presence they want. 

Other highlights include keynote speaker Karim R. Ellis, founder of Empowered Education, a company devoted to developing both organizations and individuals. Ellis is a dynamic motivational speaker with 10 years of experience in the arena of speaking, training, and coaching. He will share with attendees his insights into successful leadership creation and development.

Also on the program is Chris Williams, co-founder of Wide Awake Business, established in 2004 to help companies grow. She is also the co-author, along with co-founder of Wide Awake Business, Martha Hanlon, of Customers Are the Answer to Everything and most recently of Customertopia. Williams and Hanlon have been called one of the foremost authorities on in how to get and keep customers. Williams will provide a two-part presentation, which will focus on how to create an easier, simpler, more profitable business.

Other sessions include “Protecting Your Firm from Scams & Data Breaches,” which will be led by former FBI agent Ron Comers, a financial planning session led by financial advisor Chris Moyseos, and the presentation of the findings of NCRA’s 2020 Firm Owners Economic Outlook survey led by NCRA Interim Executive Director Dave Wenhold, CPE.

The 2020 NCRA Business Summit program also offers a number of networking opportunities throughout the three-day event to provide attendees with the chance to expand their networks, engage with old friends, and build relationships with new ones. And attendees are encouraged to check out all of the activities the venue offers to take advantage of the waived resort fee. The event kicks off with a fun and exciting team-building activity followed by an opening reception and dinner.

Save even more money and support NCRA’s efforts to keep event costs down for attendees by taking advantage of the special hotel room rate for single/double occupancy for attendees of $209 per night plus tax ($237.73), that also includes the $35 resort fee waived. Hurry, these special hotel rates end on Jan. 8, 2020. Deadline to register to attend is Jan. 31, 2020.

For more information and to register for the 2020 NCRA Business Summit, visit NCRA.org/BusinessSummit.