Caption Masters program offers new opportunity for experienced CRC candidates

NCRA has announced that the Caption Masters program is now a prequalified training course for the Certified Realtime Captioner (CRC). For certification candidates who are experienced in the field, the addition of the Caption Masters program as an alternative to NCRA’s mandatory CRC workshop offers a new learning opportunity in meeting the requirements to earn the nationally recognized professional certification. Candidates completing the Caption Masters Training program from 2018 forward are eligible to take advantage of this new opportunity.

“NCRA is happy to announce this new opportunity for aspiring captioners pursuing the CRC credential. We recognize that the Caption Masters program provides training that further expands a candidate’s captioning skills,” said Cynthia Bruce Andrews, NCRA Senior Director of Education & Certification.

“At a time when professionally trained captioners are in extremely high demand, I’m excited to help reporters transition into captioning with’s 16-week Caption Masters course. Taking and passing the CRC exam after the course will open doors to endless opportunities,” said Anissa Nierenberger, RPR, CRR, CRC, CRI, a captioner from Boise, Idaho, and owner of Caption Masters.

To earn the NCRA CRC certification, candidates must either complete the CRC Workshop or take the Caption Masters training program, as well as pass the NCRA Written Knowledge Test (WKT) and an online skills test for the CRC, which consists of literary matter at 180 words per minute.

The NCRA CRC Workshop is 10-and-a-half hours of online captioning education and is designed to prepare candidates relatively new to the captioning field for the CRC Written Knowledge Test, while the Caption Masters program provides a more intense curriculum of learning geared toward more experienced candidates.

Learn more information about the CRC certification and its requirements at

How TCRA and NCRA worked together to provide the CRC in Texas

By Cindy Hinds

This year, the Texas Court Reporters Association (TCRA) worked in conjunction with NCRA to bring the NCRA Certified Realtime Captioner Workshop to the Texas convention. In addition, the TCRA CART/Captioning Committee was able to bring the program to its members for only the cost of the convention. This article explains our joint venture and how we paid for it without passing all the costs to the CRC attendees.

The CART/Captioning Committee determined that we had taught our last “CART 101” class at a state convention. The basic “This is CART” course wasn’t really helping anyone. It didn’t tell court reporters how to get started in CART; it wasn’t helping our professional CART captioners become more knowledgeable in their field; and the few TCRA CART captioners on the Texas roster had grown weary of talking to themselves. (I say that with great affection, as I am one of those few Texas captioners.) The committee wanted to supply more value for the captioners’ convention dollar as well as reach out to the court reporters who were interested in CART. We wanted all members, and especially CART captioning members, to walk away with some benefit for the money paid and time spent at the convention. We also hoped that bringing something new to Texas might serve to bring more CART captioning members into TCRA, thus increasing our membership. We are never going to get past CART 101 if we do not grow our CART captioning membership.

After much discussion about different “canned” programs that we might invite, the committee determined that bringing the whole CRC program to Texas from NCRA would be a great value for our members. Just think: For the cost of the convention itself, a member could earn CEUs, complete one leg of the CRC certification, and gain all the intangible benefits of attending a convention. But how would we pay for a program such as the CRC and the expense that comes with it without overburdening the attendees? We found the answer in our history.

TCRA, as it turns out, has a long history of being proactive where CART is concerned. Almost 20 years ago, a small group who recognized the potential for CART formed the CART Foundation in order to pursue grants to train CART writers and to help pay for CART projects. The CART projects would serve as proof of the effectiveness of CART in the classroom. Over the six or so years that the foundation existed, they hired grant writers and petitioned the proper state agency — in Texas, that agency is the Department of Assistive and Rehabilitative Services (or DARS) — for grants in order to train CART providers and to fund CART projects. The foundation was also awarded some monetary gifts from interested private citizens.

Then the CART Foundation decided to dissolve because there simply were not enough people to carry the torch. The organization granted the money it raised back to DARS with the requirement that the money be used to train CART writers. There the money sat until TCRA came and asked for it again more than ten years later for the very same reason. DARS was happy to grant the money to TCRA to bring NCRA’s CRC program for the purposes of training CART captioners who would then offer a valuable service to the community that they serve. Our request was made by a simple letter from the Executive Director of TCRA and a contact person who simply called attention to our request.

While the CART Foundation found it necessary to hire a grant writer in the 1990s in order to get the grant from the government agency, we were able to obtain the funds this time with a simple letter. Would that have been possible if we hadn’t already exchanged this money in the past? Most likely not.

Before we secured the funds, we did a lot of back-and-forth discussion between NCRA and TCRA to negotiate the terms. This was new territory for both associations, so it did take a bit longer than we would have liked. We agreed to pay NCRA’s licensing fees for the program, which is a great program. The agreement also covered traveling expenses for the two instructors who would be representing the national association in Texas. After a bit of math, we ascertained that if we were able to get 28 people to the convention and pay for the program, it would bring us to the break-even point financially, meaning TCRA would incur no loss to offer the program for only the cost of the convention.

TCRA was responsible for the advertisement, and we accomplished this solely through electronic means and word of mouth. Our top priority was to supply the seminar to our members for no more than the cost of the convention. We also wanted to give people a choice of attending only the CRC program without the rest of the convention, so we offered the course as a standalone choice at an even cheaper cost than we charged for the full convention. We charged nonmembers more than members, yet still at a small discount to the price of NCRA’s online CRC seminar offering. NCRA earned a little money, and TCRA gained a few more interested members. The CRC workshop was very well rated in the survey given after the Texas convention, and both associations consider the venture a big success with only a few wrinkles to iron out.

Some things we will work on, should we decide to do this again in Texas, is paying attention to some details. In Texas, Certified Shorthand Reporters (CSRs) are to get a set number of ethics credits every two years to meet the CEU requirements for the CSR. When we presented the CRC program to our state governing body for CEU approval, we failed to get recognition for the ethics component in the CRC program itself. As a result, many attendees had to choose between staying at the CRC and completing that program or leaving and attending one of the ethics programs in the general convention, which were not offered at convenient times to allow the CRC attendees to attend. We also discovered the same problem in certification testing. It will be possible to avoid these conflicts in the future, but it will take careful planning.

While this joint venture with NCRA was revolutionary, we realize the funding story is a bit uninspiring since all we really did was trade money with the same state agency a few times. Since a group of Texas reporters managed to accomplish this in the 1990s, there is no real achievement there. However, I would point to the efforts of the CART Foundation members who did secure those funds from DARS in the first place. Their efforts to win those grants and train CART captioners when CART was in its infancy is quite inspiring. The real inspiration here is that, if it was possible in the 1990s when CART was something we had to sell as effective communication access, it should definitely be possible now with years of proof that CART is a valuable tool in helping the deaf community gain access to realtime communication in almost any setting.

So, CART captioners who are involved with your state agencies, get busy! Bringing NCRA’s CRC Workshop to your state convention could serve to benefit many different people. The CART writers get trained; the state organization stirs interest and builds membership; the members get something of real value to take with them from the convention; and the deaf consumer benefits from a more educated CART captioner. Also, I urge you to pursue grants from the agency that serves the deaf and hard of hearing in your state. You might find that you can gain all these benefits at no extra cost to your members.

Cindy Hinds of Mabank, Texas, is a broadcast captioner and a participating member of NCRA. She can be contacted at She extends her thanks to the TCRA CART/Captioning Committee, including Terry McGinty, RDR, CRR, CRC; Whitney Riley, RPR, CRR, CRC, CRI; Tess Stephenson; Kathleen Ullrich; and Kristi Usery.

CAPTIONING: CRC workshop offers extensive curriculum

Whether attending the live workshop at the annual convention or taking the e-seminar now available for the new Certified Realtime Captioner certification, NCRA members can expect content that is extensive and cutting edge. The workshop covers topics that range from an overview of captioning to setting up a home office to preparing for an assignment and delivering the final product.

The workshop’s syllabus, which includes 11 sessions, is taught by experts seasoned in providing realtime broadcast captioning and CART services, and it spans a total of 10.5 hours of instruction.

The first CRC workshop, held during the 2015 NCRA Convention & Expo in New York City, drew a healthy number of attendees eager to earn the new certification that combines the highly specialized training formerly given to candidates for the Certified Broadcast Captioner and Certified CART Pro­vider certifications in one program. According to a number of the attendees who participated in the first workshop, they were not disappoint­ed.

“I took this workshop because I strive for excellence in the field of court reporting, and I believe that as a professional, I should be prepared to take any type of assignment,” said Viola Zborowski, RMR, CRR, CRC, a freelance court reporter from Long Valley, N.J. “Being able to write well enough to be a CART cap­tioner and having that NCRA certification is the backbone to my self-esteem and confidence,” she said.

“I was very excited to hear that the work­shop was being given at the NCRA Convention in New York,” said Devon Gerber, RPR, a free­lance reporter from East Brunswick, N.J., who is focused on CART and captioning.

“I knew that the CRC was something I wanted to obtain. Not only did I receive a great education about realtime writing, but I was also able to hear the experiences shared by veteran realtime reporters in a fun and re­laxed environment,” said Gerber.

According to members of NCRA’s Certified Broadcast Captioner and Certified CART Provider Committee, who were charged with developing the requirements to earn the new certification, the move to combine the CBC and CPC and create the CRC is expected to result in the certification of more individuals and provide them with the tools necessary to be successful in the field. In addition, the training also covers making the change from legal court reporting to caption­ing.

“I took the CRC workshop for the continu­ing education credits but was wonderfully surprised to get so much more out of it,” said Susan A. Zielie, RMR, an official reporter from New Orleans, La., with 30 years of experience. “This particular workshop was jam-packed with useful information. It was not the typical work­shop where the instructors repeat the same material over and over. I have always been a judicial reporter, so I’m new to the captioning world. Fortunately I was surrounded by work­ing captioners, and they also expressed learn­ing valuable information during the seminar, as well as contributing valuable information.”

Other topics covered in the CRC workshop include transitioning to captioning, creating dictionaries, reviewing your writing, and an exploration of CART and captioning venues. In addition, attendees learn about the profes­sional standards and guidelines governing captioning, as well as catch a glimpse of a day in the life of certified realtime captioner.

“This workshop was taught by a whole host of professional reporters, not just one or two, all of them experts in their own right. It was such an honor to be taught by them. The course was intense but fantastic. I would recommend it to everyone,” said Zborowski.

“I would absolutely encourage others to participate in the workshop. Realtime reporting is the future of our field and something that I am proud to be a part of,” said Gerber. “The op­portunities for realtime writers are out there just waiting to be taken advantage of.”

Zielie also recommends that anyone interested in learning more about captioning consider taking the CRC workshop. She said she credits the workshop with opening up several new opportunities for her.

“Following this workshop, I have had the opportunity to caption some conventions and university classes, both on-site and remotely. I wouldn’t have even thought about taking on these challenges without first attending the CRC workshop,” she said.

For more information about attending a CRC workshop, visit NCRA’s testing page at