New Realtime Systems Administrators announced

NCRA announced its latest class of Realtime Systems Administrators, who completed the test at the 2016 NCRA Convention & Expo in Chicago, Ill. They were:

Jennifer L. Bernier, RPR, CRR, Chicago, IL

Susan Dezelan, RDR, CRR, CRC, Indianapolis, IN

Garreth Ferguson, Port of Spain, Trinidad and Tobago

Keith Johnson, RDR, CRR, CRC, Dallas, TX

Charisse Kitt, RMR, CRI, Somerset, NJ

Laura J. Landerman, RMR, CRR, Altamonte Springs, FL

Margaret Mary Kruse, RMR, CRR, Chicago, IL

April M. Metzler, RPR, CRR, Schaumburg, IL

Deanne M. Moore, RMR, CRR, Jacksonville, FL

Linda D. Riffle, RDR, CRR, Columbus, OH

Renee Combs Quinby, RMR, CRR, Fenton, MO

Victoria L. Valine, RMR, CRR, West Sacramento, CA

Lynn Van Den Hende, RMR, CRR, Sunnyside, NY

Jessica Rhae Waack, RDR, CRR, Brooklyn, NY

Brook Young, CLVS, Seattle, WA


Congratulations to our new Realtime Systems Administrators

13BB440A-C675-4FB6-B8F6-E32E6F11B69ENCRA and the Realtime Systems Administrator Committee would like to congratulate our 20 new NCRA Realtime Systems Administrators who passed the Realtime Systems Administrator Credentialing Exam at the 2013 NCRA Convention & Expo in Nashville, Tenn.

Please welcome our new NCRA Realtime Systems Adminstrators:

  • Amos, Debbie S.
  • Bursky, Richard B.
  • Chiodo, Lou
  • Constance, Lee
  • DeVries, William L.
  • Dierksen, Jessica
  • Entrekin, Risa L.
  • Franges, Liebe
  • Gerard, Henny H.
  • Hanna, Kelly
  • Hourigan, Terri A.
  • Kent, Brandi
  • Kohrs, Randy B.
  • Lee, Constance
  • Lemons, Keith
  • Liss, Sheri
  • Mays, Cheri
  • Rawlins, Dolores A.
  • Worsham, Lisa
  • Young, Dana L.

About Realtime Systems Administrators

Realtime Systems Administrators are trained to handle any realtime technical situation that may arise in the courtroom or in a deposition. In the legal environment, time is money and in  pressure situations with time constraints the norm, you’ll be glad a Realtime Systems Administrator is part of the team.

Because Realtime Systems Administrators are schooled in all areas of the litigation support environment—and often are court reporters themselves—they carry an insider’s knowledge in addition to their technical expertise. Not only will they work to find the most efficient and effective answers for your situation, they likewise can support any type of software you might throw their way—from LiveNote, CaseViewNet, and CT Summation to Bridge, Denoto, Visionary, SpecHE, and TeleView, and more.

For more about the Realtime Systems Administrator Progam please click here.

NCRA’S Realtime Troubleshooting Pocket Guide to be updated

Make your next realtime assignment less stressful by having the right information at the right time. NCRA’s bestselling information guide, the Realtime Troubleshooting Pocket Guide, currently is in the hands of many members and has been widely used to ensure a successful realtime hook up via cables and/or StenoCast Bluetooth serial feeds. Also included in this pocket guide are the “Windows Tenets” to ensure your realtime will be delivered without any interruption from Windows default settings.

The Realtime Systems Administrator Committee is working on an extensive update, which is expected to be released at the NCRA Annual Convention in Nashville, and concurrently in NCRA’s Online Store. The new version of the Realtime Troubleshooting Pocket Guide is expected to include the following updates:

  • Windows Tenets in the Windows 7 and Windows 8 operating system environment, including touchscreen tips for the W8 touchscreen computer.
  • Wireless hookups – Troubleshooting tips and step-by-step guidance to a successful hookup for wireless realtime receive software products, such as CaseViewNet, Live Note Stream Onsite, the soon-to-be released LiveDeposition Local, Stenograph’s CVN Cloud, and Bridge 3.0.
  • iPad Apps – Download, setup, and troubleshooting of Stenograph’s iCVNet app, Eclipe’s Bridge Mobile, and LiveDeposition’s Realtime Streaming app.
  • Routers –WAN and LAN troubleshooting.

Last, but certainly not least, the quick reference index will be updated to ensure that time spent finding any topic within the pocket guide is minimal. Don’t miss out on the new release. Look for more information to come through

Registration for TECHCON now open

Registration is now open for NCRA’s TechCon 2013 to be held April 19-21 at the DoubleTree Resort by Hilton Paradise Valley in Scottsdale, Ariz. TechCon 2013 will bring cutting-edge seminars on technology together with its three legal programs, the Certified Legal Video Specialist program, the Realtime Systems Administrator program, and the Trial Presentation program. In addition to bringing back the well-received Ignite program, NCRA will be offering new formats for learning at TechCon 2013.

Registration is now open for NCRA’s TechCon 2013 to be held April 19-21 at the DoubleTree Resort by Hilton Paradise Valley in Scottsdale, Ariz. TechCon 2013 will bring cutting-edge seminars on technology together with its three legal programs, the Certified Legal Video Specialist program, the Realtime Systems Administrator program, and the Trial Presentation program. In addition to bringing back the well-received Ignite program, NCRA will be offering new formats for learning at TechCon 2013.

More information about the event, including registration, is online at

Realtime Systems Administrator Certificate: What does it buy you?


Realtime Systems Administrator Certificate:
What does it buy you?

What does the Realtime Systems Administrator certificate buy me? Will my clients understand and appreciate the meaning of this additional certificate? How can I make it work for me?

The Realtime Systems Administrator Certificate program is one of NCRA’s newer additions to its Training and Certification Division. This program provides indepth training on the provision of realtime to an overview of the currently available realtime viewer software programs, as well as invaluable troubleshooting solutions. In addition, there is information exchange among the trainers and the participants on various hardware and software options to improve your realtime service performance and offering.

The questions for most NCRA members are: What does this buy me? Will my clients understand and appreciate the meaning of this additional certificate? How can I make it work for me? The answers to each of these questions are individualized, depending on your particular focus, but there are some universal advantages to this program.

1. Knowledge is power, and the knowledge you gain from the very experienced Realtime Systems Administrator trainers is tremendous. The Realtime Systems Administrator Guide that you receive as part of the training is a resource for the many technical pitfalls that await each of us on a realtime assignment.

2. Solving a client’s connection issue is the perfect opportunity to point out the Realtime Systems Administrator training you received that enabled you to do so. It is also a further opportunity to educate them on hiring certified reporters at every level — from traditional reporting through Internet realtime. Never pass up an opportunity to tout your personal accomplishments, as well as your standards for your reporters. The more you mention and promote such education and training, the more your clients will begin to expect and appreciate your qualified staff.

The Realtime Systems Administrator program is constantly evolving as technology advances. In addition to the NCRA trainers, the major vendors of realtime software viewers also attend to provide updates, support, and technical troubleshooting on their particular products. The Realtime Systems Administrator committee is currently adding the provision of realtime to iPads and tablets to its syllabus. It continues to update its training as new technologies become available.

The training is structured over a day and a half, followed by an opportunity to take the test right away — no time to forget what you’ve learned! During the training portion, in addition to the formal speakers, various support personnel will be available to assist you on specific issues/system setup, and the dialogue is somewhat free-flowing — you actually learn a lot from the participants sharing questions and personal experiences. There’s also a good bit of humor injected — at least when I trained! The testing follows the half-day session at assigned times and requires you to connect, within 15 minutes, to two different realtime viewers (there may or may not be a few pitfalls to address). And you immediately have your results, pass or fail. If you do not want to test immediately or are not successful, you can sign up for the test at a future testing event.

So, to answer the question, what does the Realtime Systems Administrator certificate buy you? Confidence! The confidence to take the step to provide realtime services; the confidence to set up, troubleshoot, and successfully connect your clients; and, finally, the confidence to do what you do best: write flawlessly!

TechCon 2013 set to exceed debut

NCRA's TechCon 2013

Learn more about NCRA’s unique tech event, which will take a fun approach to learning this April.

The court reporting and legal video community is already buzzing about the 2013 TechCon event this April 19-21 at the DoubleTree Resort by Hilton — Paradise Valley in Scottsdale, Ariz. Building on TechCon’s reputation for being unlike any other event offered by the association, event planners and NCRA committees are putting together an exciting lineup of customized and cutting-edge tech content. “The results of the 2012 Member Needs Assessment clearly indicated that learning about how to stay on top of technology ranked highly when it came to members’ educational interests,” said Jim Cudahy, CAE, NCRA’s CEO and Executive Director. “TechCon provides NCRA with a unique opportunity to offer members a comprehensive event that directly responds to these needs.”

With sessions designed for stenographic court reporters, legal videographers, trial presenters, attorneys, and legal tech professionals, TechCon joins together various members of the legal industry to network and learn. Attendees will have the opportunity to choose from several tracks designed for multiple educational needs, organizers note.

Legal Tech Labs

Legal Tech Labs

Legal Tech Labs

Conceptualized by NCRA’s CLVS Council and Technology Evaluation Committee, non-workshop attendees will have an opportunity to earn continuing education units (CEUs) from a dual track of “legal tech labs,” concurrent seminars with instruction from experts in the industry. “We’re very excited about this year’s legal tech labs because they will bring together the cream of the crop from numerous legal technology fields to discuss new and emerging trends,” says Matt Riley, NCRA’s Director of Education and School Development. “TechCon also provides a unique chance for attendees to learn how these various technologies interact and complement each other.”

With continuing education options for court reporters, videographers, and trial presenters, organizers report that all NCRA members in need of CEUs will make significant strides toward accomplishing CEU requirements in this new environment. To view the most up-to-date seminar listings, visit the TechCon website.

Realtime Systems Administrator Workshop & Exam

RSA Logo

NCRA’s most popular technical workshop, the Realtime Systems Administrator program, will also be an option for attendees in Scottsdale. With a focus on realtime technical knowledge and troubleshooting skills, this day-and-a-half seminar dives into all aspects of realtime hookups and litigation support that relies on realtime connections. “The workshop is a great opportunity for court reporters, firm owners, and legal IT professionals to expand their knowledge of how different components of a realtime system work together,” says lead faculty member Jim Woitalla, RDR, CRI, “and their becoming proficient with this information will not only make attendees more valuable to the legal system, but it will also make them more marketable to potential clients.” Both the workshop and the exam often sell out, so organizers encourage attendees to register early to ensure a spot. Visit the TechCon website for details.

Certified Legal Video Specialist (CLVS) Seminar


The first step to earning NCRA’s CLVS Certification, the CLVS Seminar is the unofficial national standard for legal video education. Content will be led by expert faculty who teach attendees everything from practical camera operation to Federal Rules of Civil Procedure. Most importantly, the CLVS program sets a minimum standard of competency for legal videographers, including training on how to work with the court reporter in a deposition setting, organizers note. “NCRA certification for legal videographers is so important for our industry,” says Gene Betler, CLVS and co-chair of the CLVS Council. “Clients look for the CLVS certification because they know that they will be working with a consummate professional who is well-versed in all areas of legal video.” All levels of experience are welcome at this workshop; however, prior exposure to basic video concepts and/or deposition procedure is recommended for this session.

The CLVS certification is a three-step process requiring successful completion of both a written knowledge test and a practical exam to become certified. To learn more about this process, visit

Trial Presentation Workshop & Exam

Trial Presentation Logo

Created for legal videographers, attorneys, and legal IT professionals, the Trial Presentation Workshop will focus primarily on how to best showcase evidence in the courtroom by using various electronic delivery systems. “The use of trial presentation software in court is often key to drawing jurors’ attention to the facts,” says lead faculty Brian Clune, CLVS. “Attendees will not only learn how to put forward a compelling case using presentation software, but they will also learn how to prepare for the IT environment of a courtroom. Experienced professionals teach trial presentation beyond the software commands, helping attendees to avoid critical mistakes.”

A certificate exam will be available at the end of the program to those who would like to hold the Trial Presentation Professional Credential. Like the Realtime Systems Administrator program, space for this program is limited, so attendees are encouraged to register early and secure their spots, Clune adds.


Ignite Logo

The Saturday reception will not be your average networking event, according to NCRA organizers. The most talked-about session from the TechCon 2012 will be back for an encore. Featuring an Ignite format, which combines informal networking with entertainment, speakers will each have 5 minutes to present their topics with 20 slides automatically advancing every 15 seconds. “Last year I wasn’t sure what to expect when it came to the Ignite sessions, but boy, was I impressed and in awe,” says NCRA Vice President Sarah Nageotte, RDR, CRR, CBC, and 2013 Ignite performer. “It was exciting to watch all of the speakers take their turns on stage. I’m looking forward to the challenge this year and stepping outside of my comfort zone.”

Learn more

Limited space is available for the specialized workshops, so attendees are encouraged to register as soon as possible to secure a spot. For current seminar and workshop offerings as well as detailed pricing and travel information, visit NCRA at

So you’ve got your RSA. Now what?

Congratulations! You’ve become credentialed as a Realtime Systems Administrator. That certificate looks great on your wall, and you’ve built up substantial upper body strength carrying around the Realtime Systems Administrator Manual. So now what? Can you leap tall buildings in a single bound? Nope. Can you outrun a speeding a bullet? Nope. Although, come to think of it, you can give that gunsmith a run for his money on the record — both barrels, even — being the topnotch caliber reporter that you are.

Besides being a great credential to have, the RSA credential gives you the confidence and base of knowledge to work from in providing everyday realtime services. Yes, some hookups will still be challenging, but with the quick reference guide and Realtime Systems Administrator Manual to draw on, you should be able to overcome almost all obstacles. There’s still no cure for lack of a serial port, which is an all-too-common problem in this day and age, but carrying a spare USB adapter with you and keeping a list of law firm IT department phone numbers and contacts will let you conquer even that.

With your credentials, you’re now capable of being the go-to person in your firm or courthouse. There’s nothing more rewarding than being able to confidently troubleshoot someone else’s computers to get things working, spreading the use of realtime, and securing everyone’s future. Hop on the TRAIN and don’t look back.

The reality is that in lots of courthouses, both state and federal, serial connections are the only permitted method of providing realtime to the judge or counsel. Even steno machines must be connected via serial or USB cable to the reporter’s computer. Things are slowly changing with the popularity of the iPad, but security is the overwhelming theme in those venues, and any wireless signal is a potential liability, and the state and federal courts are sometimes very proprietary about their data, court proceedings included. They will sometimes permit infrared connections, since those only function within the room. It seems like there’s always something.

But the Realtime Systems Administrator program doesn’t stop with just serial connections. You’ve got the base of knowledge and experience for serial connections, and now it’s time to expand your knowledge and experience into the realm of wireless, LAN, and WAN connections. Once you understand the types of things that can inhibit serial connections, you have a better understanding of how to troubleshoot, and that skill transfers into the wireless world.

Everywhere you look, you see wireless, wi-fi, you name it — the world is losing wires and heading into the ether. Is it easier? Maybe. Is it better? Maybe. Is it faster? Probably not, unless you’re in Japan or a country where wireless is king and you have a compatible phone or data device. Wireless connections are usually half the speed of wired. In the interactive realtime and streaming market, wireless can still give you dropped connections and dropped data.   It’s  a  fact of life  until the  technology    and software catches up with the needs of the consumer. If you want stable and reliable connections, you still need wires, whether it’s direct to the client or a direct connection to the Internet. And if a courthouse or law firm has a wireless inhibitor installed, your router and wireless viewers aren’t going to function.

One exception is StenoCast wireless, which you should also make yourself familiar with, since it’s a great option to go wireless and still serve serial connection client software. It also has a “TV” viewer that a witness or interpreter can use for viewing, or that a client can use for CART purposes. If you feel daring and all techie, you can even use Bluetooth from Blue Soleil to create your own Bluetooth serial network.

These are all interesting directions, and they’ll give you options for providing services to your clients that may never have occurred to either you or them.

Internet/intranet streaming is also a newer method of providing realtime services, either locally with an intranet or worldwide using the Internet. They have their own pitfalls and idiosyncrasies, but with the troubleshooting skills you’ve been shown and the voluminous reference material available via the Realtime Systems Administrator Manual, you’ll be well-equipped when you delve into the next new technological challenge. The quick reference guide is a handy on-the-go reference tool with the most likely fixes for all types of connection problems. And the really great thing about both the quick reference guide and the Realtime Systems Administrator Manual is that they’re being updated constantly with new information, and that information is available through the SharePoint site sponsored by NCRA. You can download the information in PDF format for use on your computer or tablet, keeping it with you when you’re in the field making things work.

So, what comes after passing the Realtime Systems Administrator test? Lots and lots of opportunities to help others establish reliable connections, greater confidence in your own abilities to make things work with your clients, and the ability to deal with the inevitable escalation of technology that keeps all of us on the bleeding edge. There’s nothing that gets your heart pumping like having a great client walk in with a new notebook and say, “Here, make this work. I just got it.” And there’s nothing more satisfying than opening up your realtime kit, pulling out the necessary adapters, USB devices, software, etc., and getting him or her up and running in record time. Does it happen overnight? No. But you didn’t learn to write steno or use your CAT system in only 20 minutes or 20 hours. Everything builds on the preceding experiences, and with the workshop, you get the benefit of more than 100 years of realtime experience that the committee members have and are more than willing to share with you.

If you haven’t already taken the RSA course and the practical exam, be sure to register as soon as you get the announcement, especially if you’re planning on coming to NCRA’s TechCon in Arizona this April to take the practical exam. We have limited testing slots, so register early to ensure you can attend the workshop and take the practical test.